Head of Customer Care

This Is Prime; Manchester; On-site; GBP 70,000 - 75,000; Full time

Job summary

Join a renowned automotive leader as the Head of Customer Care in Manchester, where you'll enhance customer experience and retention while managing a large team. This strategic role offers significant impact on the company's growth and provides opportunities for career advancement in a collaborative environment.

Benefits

Promotion culture with internal progression

Collaborative work environment

High-impact role supporting company growth

Qualifications

• Deep knowledge of automotive industry and car dealerships.
• Experience in a large car dealership or supermarket.
• Ability to lead teams of 20+ individuals.

Responsibilities

• Manage high-stake issues with dealerships and end users.
• Drive cost reduction in customer care processes.
• Lead and motivate a team of 30.

Skills

Leadership

Commercial Knowledge

Customer Experience Improvement

Job description

Head of Customer Care

This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.

• £70k-£75k basic salary

You'll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.

Your key responsibilities:

• Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
• Driving cost reduction across customer care processes
• Working closely with lenders and commercial decision-makers
• Leading, inspiring and motivating a team of 30 and delegating effectively

What you'll bring to the team:

(To respect your time, please only apply if you have this experience)

• Deep knowledge of automotive industry and car dealerships
• Experience high up in a big car dealership / car supermarket environment
• Ability to lead and inspire teams of 20+ people
• Strong commercial knowledge within automotive complaints and cost saving
• Confident in reporting results back to the business

How the role will benefit your career:

• High-impact role where your work directly supports company growth
• Collaborative environment working with top-tier tech, finance, and customer teams.
• Promotion culture where 80% of senior leaders have progressed through the business.
• Opportunity to grow within an industry leading business at the forefront of the automotive sector.

This Head of Customer Care role won't be around for long. Apply today!