Head of Customer Accounts

Clarion Housing Group Limited; Greater London; Hybrid; GBP 65,000; Full time

Job summary

Une organisation leader dans la gestion immobilière recherche un Head of Customer Accounts pour diriger l'équipe des comptes clients à Grange Property Management. Ce rôle hybride nécessite un excellent communicateur capable de motiver une équipe tout en assurant la conformité financière pour plusieurs propriétés. Rejoignez une entreprise qui valorise l'engagement et le bien-être de son personnel.

Qualifications

• Expérience significative en gestion d'équipe hybride.
• Connaissance approfondie de la production de budgets et comptes de locataires.

Responsibilities

• Gérer et diriger l'opération de service charge.
• Assurer la conformité et l'expérience client à un niveau élevé.
• Travailler avec les équipes pour coordonner les meilleures pratiques.

Skills

Excellent communication

Team management

Motivation

Financial knowledge

Tools

Qube property management software

Job description

Location: Godalming - The Mill

Salary: £65,000 per annum

Hours: 37 hours per week

Contract Type: Secondment/Fixed Term Contract until June 2026

We're seeking an experienced leader to join us as Head of Customer Accounts at Grange Property Management. You'll provide overall management and leadership for Grange's Service Charge operation nominally divided into back-office admin support and front-line customer facing functions.

We'll look to you to inspire and lead the customer accounts team to support the wider Operations Team in all things to do with our block and estate finances. You'll ensure best practice guidelines are properly coordinated with teams across the wider business so that compliance and customer experience remain at a high level.

We're looking for an excellent, confident communicator with a proven track record of managing and motivating a hybrid team. You'll also need significant experience of the production of leaseholder budgets and final accounts as well as an in-depth knowledge and use of Qube property management software.

If this sounds like an opportunity for you then please review the full role profile before applying - Head of Customer Accounts.

Salaries are just the starting point. Here at Grange we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out morehere.

To find out more about who we are and what we do, please click here

Closing Date: Thursday 10th July 2025 at midnight.

This is a hybrid role with a base location at our office in Lower Eashing near Godalming Surrey Candidates will be expected to work from the office at least 2 days per week.

Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.