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A leading global brand in contemporary luxury retail seeks a strategic Head of CRM in Wolverhampton. This role involves leading the CRM strategy, enhancing customer engagement through data-driven insights, and developing dynamic marketing initiatives. Ideal candidates will bring extensive experience in CRM within premium brands, showcasing their ability to blend strategic vision with operational delivery, all while thriving in a collaborative, values-led environment.
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Fella and Jones
Wolverhampton
Other
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Yes
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4
04.06.2025
19.07.2025
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Fella & Jones is proud to be exclusively partnered with a global leader in contemporary luxury retail to appoint a strategic and commercially minded Head of CRM. This is a rare opportunity to shape the global CRM vision for a brand admired for its elevated aesthetic, progressive values, and customer-first philosophy.
As Head of CRM, you’ll lead the development and execution of a dynamic, data-led customer engagement strategy—one that balances performance with brand prestige. From lifecycle marketing and loyalty frameworks to personalisation and analytics, you’ll be at the centre of delivering seamless, elevated experiences across every touchpoint.
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