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A leading global brand in the luxury retail sector is seeking a strategic Head of CRM. This role involves shaping the brand’s CRM vision, leading data-driven customer engagement strategies, and collaborating across teams to enhance customer loyalty and retention. The ideal candidate will have extensive experience in the luxury sector and a strong analytical mindset to drive results.
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Fella and Jones
reading, United Kingdom
Other
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Yes
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4
04.06.2025
19.07.2025
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Head Of CRM
London
Fella & Jones is proud to be exclusively partnered with a global leader in contemporary luxury retail to appoint a strategic and commercially minded Head of CRM. This is a rare opportunity to shape the global CRM vision for a brand admired for its elevated aesthetic, progressive values, and customer-first philosophy.
As Head of CRM, you’ll lead the development and execution of a dynamic, data-led customer engagement strategy—one that balances performance with brand prestige. From lifecycle marketing and loyalty frameworks to personalisation and analytics, you’ll be at the centre of delivering seamless, elevated experiences across every touchpoint.
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Created on 04/06/2025 by JR United Kingdom