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A leading global contemporary luxury retail brand seeks a Head of CRM to develop a data-driven customer engagement strategy. This role involves overseeing CRM initiatives, leveraging customer insights, and working across departments to enhance loyalty and drive performance. Join a forward-thinking team that values innovation and collaboration while redefining modern luxury.
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Fella and Jones
preston, lancashire, United Kingdom
Other
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Yes
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4
04.06.2025
19.07.2025
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Head Of CRM
London
Fella & Jones is proud to be exclusively partnered with a global leader in contemporary luxury retail to appoint a strategic and commercially minded Head of CRM. This is a rare opportunity to shape the global CRM vision for a brand admired for its elevated aesthetic, progressive values, and customer-first philosophy.
As Head of CRM, you’ll lead the development and execution of a dynamic, data-led customer engagement strategy—one that balances performance with brand prestige. From lifecycle marketing and loyalty frameworks to personalisation and analytics, you’ll be at the centre of delivering seamless, elevated experiences across every touchpoint.
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