Head of CRM

La Fosse Associates; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Head of CRM Platforms to manage and optimise Salesforce and HubSpot, driving growth and customer engagement. The ideal candidate has a proven track record in CRM leadership, understands B2B customer data, and excels in managing technology projects. This London-based role requires excellent leadership and communication skills.

Qualifications

• Proven track record in senior CRM leadership roles, ideally in the events or media sector.
• Strong understanding of B2B customer data, lifecycle management, and sales processes.
• Skilled in managing complex technology projects and multi-vendor environments.

Responsibilities

• Lead CRM platform configuration, integration, and optimisation.
• Drive user adoption through training, documentation, and support.
• Ensure data accuracy, security, and compliance.
• Partner with vendors, consultants, and internal stakeholders.

Skills

CRM leadership

B2B customer data

Project management

Communication

Influencing skills

Tools

Salesforce

HubSpot

Job description

Head of CRM Platforms – 12 month FTC

We’re seeking an experienced CRM leader to own and optimise our client’s Salesforce, HubSpot, and related platforms, ensuring they drive growth, customer engagement, and operational excellence. You’ll oversee CRM strategy, platform management, data integrity, and vendor relationships, working closely with sales, marketing, finance, and technology teams to enable seamless processes and valuable insights.

Key Responsibilities:

• Lead CRM platform configuration, integration, and optimisation.

• Drive user adoption through training, documentation, and support.

• Ensure data accuracy, security, and compliance.

• Partner with vendors, consultants, and internal stakeholders to deliver best-in-class CRM practices.

• Support reporting, analytics, and order-to-cash processes.

• Align CRM strategy with commercial goals and budget management.

About You:

• Proven track record in senior CRM leadership roles, ideally in the events or media sector.

• Strong understanding of B2B customer data, lifecycle management, and sales processes.

• Skilled in managing complex technology projects and multi-vendor environments.

• Excellent leadership, communication, and influencing skills.

This is a London-based role reporting to the Chief Data and Technology Officer.