Head of Credit and Collections – EMEA & APAC

Area Support Office, Manchester; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading global hotel brand is seeking a Head of Credit and Collections for its Manchester office. The successful candidate will oversee a significant annual ledger, drive debt reduction strategies, and collaborate cross-functionally with various departments. This key leadership role requires a strong analytical background and proven ability to enhance financial performance globally.

Qualifications

• Proven leader with global experience in credit control.
• Strong analytical thinker with deep financial acumen.
• Experience working across EMEA and APAC markets.

Responsibilities

• Lead a high-performing international team of 14 FTEs.
• Oversee AR functions for various partners and hotels.
• Design scalable, automated AR processes.

Skills

Leadership

Analytical Thinking

Financial Acumen

Process Optimisation

Risk Management

Tools

BI Dashboards

Job description

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Head of Credit and Collections – EMEA & APAC, Manchester

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Client:

Area Support Office, Manchester

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c569da21b8d9

Job Views:

4

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

We are looking for an outstanding Head of Credit and
Collections – EMEA & APAC to lead our global Accounts Receivable (AR) Hub,
overseeing an annual live ledger of over €250 million per month and driving a
targeted plan to reduce bad debt across global operations.

Based within the Area Support Office within Radisson Blu Manchester Airport, a
core priority for this role is to lead and execute a comprehensive bad debt
reduction strategy across all regions. This includes identifying root causes,
optimizing risk controls and working cross-functionally with Operations,
Business Development, Finance, Legal and Compliance, and General
Managersto remediate critical situations, improve credit practices and
reduce exposure. The successful candidate will bring a data-driven mindset,
strong commercial awareness and the ability to translate insights into
proactive, scalable solutions that protect cash flow and enhance financial
performance

Your Key Responsibilities

Leadership & Strategic Oversight

• Lead
  and inspire a high-performing international team of 14 FTEs across
  multiple regions.
• Collaborate
  across all regions including NOWE, CESEE, MEA, SEAP, CN, and SAS.
• Set
  and deliver KPIs aligned with RHG’s commercial and financial goals.
• Ensure
  consistent application of credit control policies across all hotels and
  partners.

Credit & Collections Operations

• Oversee
  AR functions for leased, managed, and franchised hotels as well as key
  third-party partnerships.
• Manage
  global collection strategies, including e-commerce fees and agency
  commissions.
• Own
  and drive the global credit policy, enforce credit limits, and
  ensure effective cash application.

Process Innovation & Risk Management

• Design
  and lead scalable, automated AR processes with a continuous
  improvement mindset.
• Serve
  as a core member of the Global Risk Management Committee.
• Implement
  internal audit actions and align with compliance, governance, and finance
  excellence standards.

Business Partnering & Financial Reporting

• Provide
  expert guidance to stakeholders including Sales, Area Finance, and
  Business Development.
• Deliver
  key insights to CFOs, COOs, and senior leadership through robust monthly
  reporting.
• Prepare
  credit waivers, payment plans, and ensure financial accuracy in line with
  Delegation of Authority (DOA).

Tools & Technology

• Enhance
  BI dashboards and reporting tools to support data-led decision-making.
• Identify
  automation opportunities to improve team efficiency and AR accuracy.
• Collaborate
  with BPO and internal tech teams on Order-to-Cash (OTC) process improvements.

What We’re Looking For

• Proven
  leader with global experience in credit control
  and collections.
• Strong
  analytical thinker with deep financial acumen and operational
  rigour.
• Passionate
  about process optimisation, standardisation, and automation.
• Demonstrated
  ability to manage risk, drive compliance, and influence across
  senior stakeholders.
• Experience
  working across EMEA and APAC markets with an understanding of
  multi-currency and regulatory environments.
• A
  proactive and collaborative approach to leadership; developing people,
  solving challenges, and delivering results.

What Success Looks Like

• Improved
  cash collection and reduced Days Sales Outstanding (DSO)
• Standardised
  and automated AR processes globally
• High
  team engagement and development
• Strong
  audit compliance and reduced bad debt
• Trusted
  business partner to finance and commercial leaders

Why Radisson Hotel Group?

At RHG, we're more than a global hotel brand – we're a people-first
organisation that values innovation, accountability, and excellence. You’ll
be empowered to make bold decisions, lead transformative projects, and grow
your career in a truly international environment.