Head of Connected Banking

HSBC Group; Camden Town; On-site; GBP 100,000 - 125,000; Full time

Job summary

A major banking institution in London is seeking a Head of Connected Banking to define strategies and manage partnerships in the digital banking landscape. The ideal candidate will have substantial experience in CIB products and strong leadership qualities, capable of leading diverse teams and enhancing client relationships. This role offers competitive pay and numerous professional development opportunities.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Generous pension scheme

Qualifications

• Substantial experience in CIB products and services.
• Proven track record in commercializing product capabilities.
• Ability to lead high-performance teams across various locations.

Responsibilities

• Define and execute Connected Banking strategy.
• Oversee partner management and integration.
• Champion a customer-centric culture within the team.

Skills

Leadership skills

Communication skills

Analytical skills

Client-centric mindset

Job description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Overview

We are currently seeking an experienced professional to join our team in the role of Head of Connected Banking. The base location for this role is London.

Responsibilities

• Define and execute the Connected Banking & Partnership strategy, ensuring alignment with CIB's digital and commercial priorities, including regular engagement with the CIB Chief Commercial Office.
• Define the sourcing, onboarding and ongoing management framework for connected banking partners, communicating across GPS and GTS leadership teams, regional and country stakeholders to ensure best practices are followed.
• Identify global strategic partners and deepen relationships across CIB; identify and exit non-strategic partnerships with suitable alternatives for impacted customers.
• Oversee technical integration, partner launches, and commercialization of strategic global partners to internal and external stakeholders; manage partnerships, negotiate and oversee global partnership agreements ensuring value creation and risk management.
• Identify new ecosystem opportunities across fintechs, corporates, and platform providers, including technical and commercial model assessment.
• Champion a customer- and partner-centric culture, ensuring propositions meet evolving market needs; represent the Bank in industry forums and partnership councils.
• Lead the Connected Banking team, with onshore and offshore locations; enable a high-performance, risk-aware culture; set individual team goals and manage performance against OKRs, KPIs and objectives; provide feedback and coaching to team members.

Requirements

• Substantial, proven, progressive experience within CIB products and services such as Embedded/Connected Banking, Digital Channels or equivalent, including managing diverse, cross-functional or regional teams.
• Extensive experience commercialising product/channel capabilities.
• Strong managerial, leadership, communications, organizational, decision-making, analytical and interpersonal skills.
• Detail-oriented; client-centric and collaborative mindset; ability to lead people and connect at all organizational levels.
• Change agent with a track record of implementing organizational, procedural, technology, and large-scale transformation programs.
• Open to different points of view.

EEO and Inclusion

At HSBC, we are dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.