Head of Compliance & Planned Works

Lampton 360 Limited; Greater London; Hybrid; GBP 75,000 - 77,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing community services. As the Head of Compliance & Planned Works, you'll lead operational areas, ensuring excellence in service delivery and compliance with health and safety regulations. This role is pivotal in maintaining customer satisfaction and safety, fostering a culture of continuous improvement within a supportive team environment. With a commitment to diversity and inclusion, this organization values your contributions and offers opportunities for career growth and development. Don't miss the chance to make a significant impact in a vital role.

Benefits

25 days holiday allowance

Free gym membership

Enhanced maternity and paternity leave

Pension scheme

Exclusive discounts

Staff wellbeing perks

Sustainability perks

Career growth opportunities

Qualifications

• Experience in leading multi-disciplinary teams across multiple workstreams.
• Demonstrable commercial acumen managing budgets between £10-20m.

Responsibilities

• Oversee compliance and planned works, ensuring adherence to health and safety regulations.
• Lead and develop teams, ensuring high standards and customer satisfaction.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Data Analytics

Customer Focus

Education

HND / Degree in Construction

IOSH or similar H&S qualification

P405 for Asbestos

Tools

Compliance Management Software

Scheduling Software

Job description

Head Of Compliance & Planned Works

Based in Feltham

Permanent

£75,000 - £77,000

40 Hour week

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.

Why Join Lampton Group?

• We are LLW employer, offering annual pay and contract reviews
• Hybrid working
• 25 days holiday allowance, plus bank holidays
• Free GOLDgym membership?
• Enhanced Maternity and Paternity leave?and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Refer a Friend?Scheme - earn up to £250 for each new employee referred
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

Leading and managing the operational areas of Compliance and Planned Works, delivering through a combination of direct labour and sub-contractors. Striving for excellence, this role is critical in maintaining the safety, habitability, and satisfaction of our customers.

Showing a flair for continuous improvement and a passion about delivering a service for our customers shaped with our customers.

Key Responsibilities include:

• Oversight of the delivery of compliance (including repairs and remedial works) and planned programmes, ensuring compliance with health and safety regulations and industry standards meeting a high-quality standard of work.
• Ensure a customer-focused approach to service delivery, addressing customer concerns and act on feedback promptly and effectively.
• Ensure 100% compliance across any areas of compliance the service manage.
• Develop, implement, and monitor compliance policies and procedures.
• Ensure adherence to housing regulations, health and safety standards, and other relevant legislation.
• Implement and monitor key performance indicators (KPIs) to measure and improve service delivery.
• Conduct regular audits and inspections to identify and address compliance issues.
• Ensure team is considered expert in the areas of compliance they manage, providing information and support to other parts of the business.
• Ensure timely reporting and documentation needed by stakeholders.
• Lead, motivate, challenge, support and develop the responsive repairs, complex repairs and empty homes teams.
• Ensure effective performance management, training, and development of staff.
• To assist and deputise for the Director of Repairs and Maintenance as required.
• Secure and manage external sub-contractors and suppliers, ensuring high standards of work and compliance with contractual agreements.
• To build strong and effective relations to allow collaborative working with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required.
• Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role.
• Oversee the planning and execution of maintenance and improvement projects.
• Develop and manage budgets for compliance, repairs and planned work activities.
• Coordinate with contractors, suppliers, and internal teams to ensure projects are completed on time and within budget.
• Monitor the quality of work and ensure it meets the expected high standards.
• Develop and implement strategic plans to enhance compliance and planned work functions.
• Provide regular management information, performance and budget reports to the Executive team, board and other stakeholders on compliance and planned work activities.
• To work to continuously improve the productivity and service delivery and foster a culture of continuous improvement and innovation within the team.
• Develop and maintain strong relationships with customers, stakeholders, and partners.

Experience and Qualifications required

• HND / Degree or equivalent qualifications or experience in a construction related subject.
• IOSH or similar H&S qualification.
• Demonstratable ‘competent’ person qualification(s) for the ‘Big 6’ areas of compliance, including external audits
• P405 for asbestos as a minimum asbestos related qualification.
• Relevant experience leading multi-disciplinary teams across multiple workstreams.
• Relevant experience in social housing repairs or a similar industry sector.
• Excellent leadership, communication, and organisational skills.
• Strong IT skills and demonstrable data analytics skills.
• Demonstrable commercial acumen and experience of managing budgets in range of £10-20m.
• Ability to work collaboratively with diverse teams.
• Ability to manage multiple projects and priorities effectively.
• Proficiency in using compliance management software and tools and scheduling software.
• Customer-focused with a commitment to delivering high-quality services.
• Experience managing a large work force (100+ people) desirable.
• Full UK driving license

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.