Head of Compliance Guidance & Business Oversight

Phoenix; City of Edinburgh; Hybrid; GBP 120,000 - 170,000; Full time

Job summary

An established industry player is seeking an experienced professional to lead their Compliance Guidance & Business Oversight Team. This pivotal role involves ensuring compliance with UK financial regulations while fostering a culture of informed decision-making and risk management. As the formal successor to the Group Chief Compliance Officer, you will be at the forefront of transforming the compliance function, guiding a talented team towards excellence. Join a forward-thinking organization that values diversity and innovation, and contribute to a mission that impacts millions of customers' lives. This is a unique opportunity to make a significant difference in a dynamic environment.

Benefits

Private medical cover

38 days annual leave

Excellent pension

Life assurance (12x salary)

Career breaks

Income protection

Volunteering days (3x)

Flexible working options

Qualifications

• Strong record of Line 2 experience in compliance.
• In-depth knowledge of UK financial services regulations.

Responsibilities

• Lead the Compliance Guidance & Business Oversight Team.
• Ensure compliance with relevant regulations and legislation.
• Motivate and develop staff across multiple sites.

Skills

Regulatory knowledge

Leadership skills

Communication skills

Team management

Report writing

Financial services understanding

Job description

Job Description

Job Type: Permanent

Location: This role could be based in either our London, Birmingham or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 25.4.25

Salary and benefits: Up to £170,000 dependant upon experience, plus bonus potential, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

What are we looking for?

An experienced professional to lead the Compliance Guidance & Business Oversight Team, promoting informed decision making and controlled risk-taking that improves customer outcomes and ensures compliance with all relevant regulations. The role is expected to be the formal successor to the Group Chief Compliance Officer (SMF16) and will therefore act as their deputy.

Join us here at Phoenix Group at an exciting time as we continue to deliver on our purpose to deliver a lifetime of possibilities for our customers. This role will lead a dedicated and talented team of compliance professionals as we transform the Compliance and wider Risk function.

Key Responsibilities

1. Ability to understand/interpret the regulatory requirements to new or ongoing business situations. This involves knowledge of the relevant legislation and regulations, and navigation of the same.
2. Ability to motivate, direct and develop staff at different levels cross multi sites, to work individually as well as in a team environment.
3. Sound judgement and ability to know when to escalate and when to seek internal or external assistance.
4. Strong management, leadership, team-building skills and the ability to communicate compliance issues in a non-technical way to the senior teams and other employees.
5. Effective communication and report writing skills.
6. In-depth knowledge of the UK financial services and regulatory framework, including understanding the FCA, PRA & CBoI approach to regulation.
7. Extensive & in-depth knowledge and awareness of the requirements of the regulatory rules and guidance, insurance company products, and associated guidance, product administration processes.
8. Significant knowledge of business systems including outsourced arrangements, new business propositions and mastery of best practice procedures and standards for regulatory compliance for the Group.

Essential

• Strong record of Line 2 experience.
• Experience within Life and Pensions and retail distribution in financial services.

Desirable

• Broader Risk experience and SMF role holder or established successor.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

We Want To Hire The Whole Version Of You.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us