Head of Community – Marketplace

Salt Digital Recruitment; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Head of Community to lead the charge in shaping member engagement within the online marketplace sector. This pivotal role involves crafting and executing a comprehensive community strategy that aligns with brand objectives, driving engagement through innovative initiatives. The ideal candidate will have a rich background in community management, social media, and public relations, with a knack for using data to inform decisions. Join a dynamic team and make a significant impact in fostering community growth and brand loyalty.

Qualifications

• Significant experience in community management with a proven track record.
• Expertise in social media, content strategy, and PR for advocacy.

Responsibilities

• Own and deliver the community strategy aligned with business goals.
• Manage community platforms and develop tailored engagement plans.

Skills

Community Management

Social Media Strategy

Public Relations

Content Strategy

Analytical Skills

Project Management

Team Leadership

Communication Skills

Job description

Head of Community – Marketplace

London

£80K – £120K

Overview:

Salt are seeing an experienced Head of Community for a newly created role with one of our established clients within the burgeoning online marketplace industry.

This role sits within the Brand & Communications function and plays a critical part in shaping how our client connect with and grow their members and community.

Ideally you’ll have experience across community, social, PR, and content with proven ability to drive engagement and brand awareness.

Key Responsibilities:

• Own and deliver the end-to-end community strategy, aligning with brand and business goals.
• Manage and grow community platforms (online and offline), developing tailored engagement plans.
• Build frameworks to measure impact, linking community engagement to revenue, retention, and brand awareness.
• Leverage member insights to inform content, campaigns, and product development.
• Activate grassroots initiatives and ambassador programs to boost reach and advocacy.
• Collaborate cross-functionally to integrate community voice into marketing and company strategy.
• Monitor sentiment, feedback, and metrics to optimise engagement and inform decision-making.
• Champion community management internally and manage a small team.

Experience & Skills:

• Significant experience in community management with a track record of growing and sustaining active communities.
• Expertise in social media, content strategy, and PR, with a focus on advocacy and engagement.
• Strong analytical and reporting skills; comfortable using data to guide strategy.
• Experience working cross-functionally across marketing, product, and support teams.
• Management experience with the ability to lead and grow a team.
• Excellent communication and project management skills.

Apply to find out more

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2505-353432

Salary: £80000.00 - £120000.00 per annum

Salary per: annum

Job Duration:

Job Start Date: 01/09/2025

Job Industries: Content & Social Media Jobs

Job Locations: Greater London

Job Types: Permanent

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