Head of Communications & Engagement

TN United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Communications & Engagement to lead a dynamic team in crafting impactful digital communication strategies. This role involves fostering relationships with key stakeholders and driving innovative digital solutions to enhance client engagement. The successful candidate will thrive in a fast-paced environment, guiding the team towards excellence while promoting a culture of growth and collaboration. With ambitious plans for the future, this position offers a unique opportunity to shape the direction of communications in the pension sector and make a significant impact on the organization's success.

Benefits

23 days’ holiday (rising to 27)

Company-matched pension

Life assurance

Cycle2work scheme

Extensive parental leave

Volunteering days

Employee Network Groups promoting diversity

Qualifications

• Proven experience in delivering high-impact digital communications.
• Strong planning and strategic skills are essential.

Responsibilities

• Leading the strategic communications team and ensuring high-quality service.
• Advising clients on communication strategies to meet their objectives.

Skills

Digital Communications

Stakeholder Engagement

Leadership

Strategic Planning

Understanding of UK Pension Schemes

Job description

Head of Communications & Engagement, London

Client:

Capita

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3debc52fbc31

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Description

As the Head of Communications & Engagement, your impact will include:

• Spearheading the creation of frictionless, customer-centric communication pathways
• Cultivating robust relationships with key stakeholders to influence the future of pension communications
• Driving the adoption of cutting-edge digital solutions aligned with strategic goals
• Fostering a culture of excellence within the team, guiding professional growth and development

Focus Areas:

• Ensuring client understanding of digital solutions' strategic benefits
• Championing the integration of digital offerings
• Creating impactful collateral to bring digital concepts to life
• Innovating products such as derisking tools, interactive dashboards, and digital engagement platforms

Key Responsibilities include:

• Leading and motivating the strategic communications team, ensuring high-quality service and clear strategic direction
• Advising clients on appropriate communication and engagement strategies to meet their objectives
• Supporting revenue targets by recommending solutions and collaborating with operational and leadership teams
• Promoting the communications proposition in sales processes and enhancing Capita Pension Solutions' reputation
• Developing and maintaining strong client partnerships, working collaboratively across teams
• Providing strategic counsel to senior leadership

What are we looking for:

• Good understanding of UK Pension Schemes and operational knowledge
• Proven experience in delivering high-impact digital communications and engagement
• Experience in developing effective client/member digital communications
• Leadership experience in managing communications teams
• Ability to thrive in a fast-paced, multifaceted environment
• Proactive mindset with a focus on new opportunities
• Strong planning and strategic skills
• Highly responsive with a big-picture outlook

About Capita Pension Solutions:

Capita Pension Solutions is evolving its Strategy & Product function, defining strategic goals and developing market-leading products and services. We have ambitious plans for 2024 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with options to buy extra leave
• Company-matched pension, life assurance, cycle2work scheme, extensive parental leave, and other benefits
• Volunteering days and access to Employee Network Groups promoting diversity and inclusion

Next steps:

Click ‘Apply now’ to submit your application. We are committed to equal opportunity and inclusive recruitment. For support or alternative formats, contact Iqbal at 07784 237318 or email us. Visit our website for more info on our inclusive practices.

Location:

Home-Based - GBR, United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Note: If you are not a passport holder of the country, a work permit may be required. Applications should be submitted via the 'Apply now' button. Do not provide bank or payment details.