Head of Commercial - Tilt

2151GB00 Tilt Services Limited; Peterborough; On-site; GBP 80,000 - 120,000; Full time

Job summary

2151GB00 Tilt Services Limited is seeking a Head of Commercial to lead growth in its Personal Lines and SME insurance business. This role requires a commercially sharp individual with a strong track record in managing insurer relationships and developing innovative trading strategies.

The successful candidate will own Tilt's commercial strategy, oversee a high-performance team, and ensure compliance with FCA regulations. The position offers opportunities for professional growth in a modern, digital-first environment.

Qualifications

• Senior commercial leadership experience within insurance broking or underwriting.
• Strong track record managing insurer relationships, capacity and distribution models.
• Experience scaling products or portfolios in growth-focused environments.

Responsibilities

• Own and deliver Tilt’s commercial strategy in line with growth plans.
• Identify new trading opportunities and develop commercial propositions.
• Lead and develop the Commercial team, setting clear KPIs.

Skills

Commercial leadership experience

Negotiation capability

Data-driven mindset

Understanding of UK personal lines and SME insurance markets

Job description

About the role

We’re looking for a commercially sharp, digitally minded head of Commercial to lead growth across Tilt (part of Howden), our Personal Lines and SME insurance business. Tilt is a modern, digital‑first broker built to remove friction from insurance. We use technology, automation and AI to make buying, managing and understanding insurance simple, fast and self‑service. Our ambition is to build one of the UK’s most customer‑centric insurance platforms for small businesses and individuals. This is a senior leadership role with real ownership. You’ll set and execute Tilt’s commercial strategy, shape how we trade with insurers and partners, and play a key role in scaling the business profitably. You’ll balance innovation and pace with strong governance and FCA‑compliant delivery.

What you’ll be responsible for

• Own and deliver Tilt’s commercial strategy in line with our growth plans and product roadmap
• Identify and develop new trading opportunities, distribution models and commercial propositions
• Lead and develop the Commercial team, setting clear KPIs and accountability
• Build strong, modern trading relationships with insurers, aggregators and strategic partners
• Negotiate capacity, pricing structures and commissions to support profitable scale
• Work closely with Product, Tech, Marketing and Operations to align trading with customer journeys
• Drive data‑led trading decisions, performance tracking and capacity optimisation
• Monitor market, competitor and regulatory developments and translate insight into action
• Ensure strong FCA, GDPR and internal governance compliance across all commercial activity
• Own commercial budgets, forecasts and performance reporting
• Build a high‑performance, collaborative team culture aligned to Tilt’s pace and ambition

About you

You’re commercially driven, comfortable with ambiguity, and happy operating at pace. You combine strategic thinking with a willingness to get hands‑on when needed. You’ll likely have:

• Senior commercial leadership experience within insurance broking or underwriting
• A strong track record managing insurer relationships, capacity and distribution models
• Experience scaling products or portfolios in growth‑focused environments
• Confidence operating in regulated environments without slowing innovation

Skills and strengths

• Deep understanding of UK personal lines and SME insurance markets
• Strong commercial judgement and negotiation capability
• Clear grasp of FCA expectations and risk management
• Data‑driven mindset with strong financial and trading acumen
• A leadership style that suits fast‑moving, product‑led teams

What you’ll get in return

• Trying new things and learning quickly
• Moving fast while doing things properly
• Supporting each other through growth and change
• Making insurance genuinely better for customers

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

We value diversity and equal opportunity

We value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.