Head of Commercial Performance & Analytics

Lloyds Banking Group; Manchester; Hybrid; GBP 104,000 - 124,000; Full time

Job summary

Lloyds Banking Group seeks a Head of Commercial Performance & Analytics to lead strategic insights and analytics for impactful decision-making. This role is crucial for driving competitive understanding and managing a diverse team. With a focus on inclusivity, candidates will join a purpose-driven organisation dedicated to helping Britain prosper.

Benefits

Generous pension contribution up to 15%

Annual bonus award, subject to performance

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday and bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Strong understanding of external market and Group strategy.
• Ability to challenge decisions misaligned with the Group's strategy.
• Develops data literacy strategies and keeps updated with the latest trends.

Responsibilities

• Lead commercial insights and analytics for business decisions.
• Shape the insights strategy and drive actionable initiatives.
• Manage a diverse team and mentor members.

Skills

Business Insight

Data Literacy

Critical Thinking

Job description

End Date

Tuesday 24 June 2025

Salary Range

£104,992 - £123,520

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

.

Job Description

JOB TITLE: Head of Commercial Performance & Analytics

LOCATION(S): Leeds, Bristol, London, Manchester or Halifax

SALARY: From £104,992 for non London based colleagues. From £124,653 for London based colleagues

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

Everyday Banking is at the heart of our growth strategy with our Current Account and Overdrafts supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.

We’re heavily investing in our Everyday Banking products and teams, to deliver on our purpose of Helping Britain Prosper. We want someone who is open, collaborative, driven, commercial and has an agile mentality who can lead a diverse team whilst having fun along the way!

This is a critical leadership role responsible for delivering strategic business insights that underpin effective strategic decision-making and robust business management. This role drives customer and competitor insights to enable leading propositions and fair value for customers, ensuring commercial returns for the bank. It also supports the business with its wider strategic objectives.

Here are just a few of the key responsibilities...
Market & Customer Insight

• Engage with senior collaborators across the business, maintaining strong visibility and influence, while staying closely attuned to competitor activity and broader market trends to inform strategic decision-making.
• Significant knowledge on competitor trends and market dynamics to shape Everyday Banking strategy, translating insights into actionable initiatives.
• Collaborate with cross-functional teams (e.g., Commercial Analytics, Customer Insights, Group Strategy) to align on strategic direction and performance goals.
• Take the lead in shaping the insights strategy and executive storytelling.

Performance & Analytics

• Drive commercial insight capability across PCA and Overdrafts, using data tools to inform business decisions and enhance customer understanding.
• Own performance reporting and forecasting for deposits, lending, and key financial metrics (NII, OOI, capital, impairments), including quarterly planning.
• Develop and optimise reporting frameworks, seeing opportunities for automation and efficiency.

Team Leadership

• Lead, coach, and develop the Commercial Performance and Analytics team.

What you’ll need...

• Business & Commercial Insight: Understands external market context and how it impacts the Group’s strategy. Uses marketplace knowledge and a strong network across the business to make key decisions for the Group. Challenges business decisions that do not demonstrate alignment to the Group’s strategy. Uses experience to manage the delivery of financial improvement and business development initiatives.
  
• Data Literacy: Stays updated with the latest data trends and anticipates new data analysis requirements for the Group. Develops data literacy strategies and best practices and learning to be adopted across the Group to drive data literacy capability.
  
• Critical Thinking: Constantly seeks to challenge own assumptions for weaknesses, logic and biases. Uses innovation, expertise and deep knowledge of the Group and Industry to anticipate future problems, coaches others and take mitigating action. Evaluates solutions and makes changes to increase effectiveness of the solutions as required. Create and manages an end-to-end plan to implement the best solution, addressing a broad range of complex problems.

About working for us

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.