Head of Commercial Operations

Bletchley Park Trust; Bletchley; On-site; GBP 50,000; Full time

Job summary

An established industry player is seeking a Head of Commercial Operations to lead their vibrant team. This role involves managing key commercial activities such as retail and catering while ensuring an exceptional visitor experience. The ideal candidate will possess strong people management skills, a passion for business development, and the ability to analyze performance metrics to drive success. Join a dynamic team at a heritage attraction that plays a crucial role in educating the public about its historical significance. If you are a confident self-starter ready to inspire your team and innovate operations, this is the perfect opportunity for you.

Benefits

38 days annual leave

Complementary entry pass allowance

BUPA wellbeing cash plan

Qualifications

• Proven experience in managing commercial operations in visitor-focused environments.
• Strong people management skills and a passion for business development.

Responsibilities

• Lead and manage teams responsible for retail, catering, and venue hire.
• Ensure business is visitor and commercially focused, exceeding high standards.

Skills

People Management

Business Development

Customer Service

IT Skills

Performance Analysis

Job description

Job Title: Head of Commercial Operations

Location: Milton Keynes, MK3 6EB

Salary: £50,000 per annum depending on experience

Job type: Full-time, permanent

Closing date for applications: 12 noon on Monday 28 April 2025

About The Company

Bletchley Park is a successful, vibrant heritage attraction, open daily to visitors, revealing the secrets and fascinating stories of the undercover British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world to inspire them with Bletchley Park's crucial role in World War Two.

About The Role

We are looking for a Head of Commercial Operations to join our busy team. Reporting to the Director of Public Engagement, you will lead and manage the teams responsible for key commercial activity such as retail, catering, venue hire and associated events, and operational functions such as bookings, security, customer service and delivering great visitor experiences.

This role is all about ensuring the business is visitor and commercially focused. You will have demonstrable experience of managing and developing commercial operations in a customer or visitor-focussed environment, inspiring your teams to work to and exceed high standards and targets.

This position is full time, working 37.5 hours each week, usually Monday to Friday 9.00 until 17.00. Flexibility to work some evenings and weekends, as required.

You will be based on site at Bletchley Park, Milton Keynes.

About You

To be successful you will be a confident self-starter with strong people management skills, and a passion for business development. Excellent IT skills are a must, and you will be astute at measuring, analysing and reporting on performance across all your areas of responsibility, always looking for ways to improve and innovate, to drive success.

Benefits

The salary is £50,000 per annum depending on experience.

Our Benefits Include

• 38 days annual leave per year (including statutory holidays)
• Complementary entry pass allowance per year
• BUPA wellbeing cash plan

If this sounds like the Head of Commercial Operations role for you and you would like to join the team at Bletchley Park, please click APPLY send your CV along with a cover letter setting out why you are suitable for this role.

No agencies please