Head of Commercial Design & Delivery

Global; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A unique opportunity at a leading media and entertainment business for a Head of Commercial Design & Delivery. This role involves strategic oversight of creative operations, leading a team, and driving innovation across various marketing functions. The candidate will shape a new role with a significant impact on the company's B2B brand, ensuring operational excellence and adapting to changing market dynamics through technology.

Qualifications

• Proven experience in leading creative operations.
• Strong understanding of design systems and digital production processes.
• Visionary leadership able to motivate teams.

Responsibilities

• Shape and own the creative delivery strategy for B2B marketing.
• Lead a cross-functional team to improve delivery throughput.
• Incorporate AI and automation to enhance creative processes.

Skills

Leadership

Creative Operations

Problem Solving

Communication

Innovation

Job description

Accepting applications until: 18 July 2025 Job Description

Your Role: Head of Commercial Design & Delivery

As a Head of Commercial Design & Delivery at Global, you will:

Be a strategic and inspiring Head of Commercial Design & Delivery who can lead the evolution of our B2B global brand and the creative operations that bring it to life across Global’s full suite of products and services. Sitting at the intersection of creativity, technology and commercial impact, this newly created role is responsible for embedding design thinking, operational excellence, and future-forward innovation across a team that plays a crucial role supporting our Audio (Radio, Podcasts, Partnerships), Outdoor and Commercial Marketing teams.

As a senior leader within Commercial Marketing, you’ll drive the infrastructure, systems and processes that enable our in-house creative and development teams to deliver world-class campaigns — at speed, scale and impact. You’ll be driving conversations with key ‘customers’ of your team’s skillset to understand how the team can evolve its ways of working to support commercial ambitions, and equally ensure that the team’s service is being planned and costed for in the right way.

Less focused on hands-on design execution, this role is about maximising team throughput, removing inefficiencies, championing creative excellence, and harnessing automation, AI and technology to unlock new ways of working.

This is a rare opportunity to shape a new role in a hugely influential media and entertainment business. You’ll have the platform, support and ambition to drive meaningful change — from reimagining how we deliver creative to defining the future of B2B brand storytelling.

Key Responsibilities
• Strategic Leadership: Own and shape the creative delivery strategy for B2B commercial marketing, aligning creative output with commercial goals and brand ambitions.
• Team Management: Lead a cross-functional team, including leading direct reports of a Studio Manager, Commercial Design Manager, Commercial Development Manager, Head of Commercial Photography and a Senior Developer for Enablement. Foster a high-performing, purpose-driven culture with a focus on creativity, growth, accountability and collaboration.
• Operational Excellence: Streamline workflows, implement scalable processes and optimise resource allocation to improve delivery throughput and creative impact.
• Technology & Automation: Identify and embed tools, AI solutions and automation to eliminate low-value tasks, freeing teams to focus on strategic and creative work. Evaluate the existing set of tools, making recommendations within budget to update or switch over.
• Creative Enablement: Inspire the team and broader stakeholders with fresh thinking — from trend reports and creative collaborations, to creative off-site visits and partner showcases.
• Creative Collaboration: Work with the Brand & Director in Brand Marketing to share best-practise and ensure work keeps pace with the creative style of Global’s consumer brands.
• Commercial Acumen: Maintain a clear understanding of the business objectives, ensuring that all creative and delivery efforts serve wider commercial priorities and client needs.
• B2B Brand Guardianship: Evolve and uphold the B2B global brand across touchpoints, championing consistent, distinctive and impactful creative expression. Establish new B2B brand identities for new products and services coming to market.

What You’ll Love About This Role
1. Think Big: Bringing fresh ideas in this brand new role
2. Own It: Understanding internal stakeholders’ requirements and owning the solution
3. Keep it Simple: Analysis and decision-making of where to focus for the biggest Commercial impact
4. Better Together: Leading a capable team and creating an environment where creativity, cuatomer-focus and a commitment to innovation can flourish

What Success Looks Like
In your first few months, you’ll have:
• Understood the capabilities in your team, strengths and hard/soft areas for development
• Introduced yourself to key stakeholders across the business who are your team’s main ‘customers’ and understood their requirements
• Identified ‘quick wins’ and started to form a view on medium & longer-term priorities

What You’ll Need
• Proven experience in leading creative operations, delivery or design leadership roles within a commercial, agency or media environment.
• Strong understanding of design systems, creative workflows and digital production processes.
• Demonstrated ability to deliver transformation: scale creative teams, implement tools and drive organisational change.
• Visionary leadership — able to motivate teams, coach individuals, and foster a positive culture of innovation and transformation.
• Confident managing senior stakeholders, problem-solving and communicating complex ideas with clarity.
• Passionate about the intersection of creativity, technology and commercial growth.
• Awareness of how AI and automation are transforming creative industries, with hands-on experience implementing new tools or systems a plus.
• Coaching and Development: Nurturing talent by empowering and guiding individuals to unlock their potential
• Building Trust: Creating and maintaining an inclusive environment where diverse views and experiences are welcomed and celebrated in your team.