Head of Commercial and Operations

ArtsJobs; Midlands; On-site; GBP 50,000 - 80,000; Full time

Job summary

Nottingham Playhouse seeks a Head of Commercial & Operations to shape its growth and enhance visitor experience. The ideal candidate will lead and implement strategies for income maximization, manage complex operations, and foster entrepreneurial initiatives for revenue generation.

Qualifications

• Proven experience in a leadership role overseeing commercial and operational functions.
• Track record in entrepreneurial actions and business ventures.
• Experience in commercial strategy development and revenue generation.

Responsibilities

• Drive commercial and operational strategies to maximise income.
• Lead initiatives for increasing visitor spend and revenue generation.
• Oversee building operations, health & safety, and compliance.

Skills

Leadership

Entrepreneurial Thinking

Financial Management

Event Management

Customer Service

Communication

Negotiation

Job description

Job Summary

At Nottingham Playhouse, we’re embarking on an exciting new chapter, and we’re looking for a bold, entrepreneurial leader to drive our commercial and operational strategies forward.

Job Description

As the Head of Commercial & Operations, you will report directly to the Chief Operating Officer and will be the driving force behind our efforts to maximise income, enhance the visitor experience, and take our operational and commercial activities to new heights.

Purpose of the Role:

In this new role, you will have the opportunity to shape the future of the Playhouse by integrating and driving the growth of our commercial, operational, and customer-focused activities. You will lead the development and implementation of initiatives to increase visitor spend, revenue generation from venue hires, events, music programming, and conferences, all while ensuring seamless operational delivery.

Working closely with the Chief Operating Officer, your entrepreneurial mindset will be key in identifying new business opportunities and commercial revenue streams. From developing value-added events and hospitality offerings to forging new partnerships, you'll have the ability to think creatively and act decisively to expand the Playhouse's reach and profitability. Your leadership will also encompass overseeing building operations, health & safety, and ensuring compliance with statutory requirements.

Job Requirements

What You Will Bring:

• Proven experience in a leadership role, overseeing both commercial and operational functions, ideally within a complex venue, arts, or hospitality environment.
• A track record of entrepreneurial thinking and action, identifying, developing, and executing new business ventures that drive growth and profitability.
• Extensive experience in commercial strategy development, event management, and revenue generation.
• Strong financial management skills, including budget oversight, P&L responsibility, and financial forecasting.
• A customer-first attitude with a passion for delivering exceptional service and enhancing the visitor experience.
• A collaborative leadership style with the ability to inspire, motivate, and lead diverse teams.
• Experience managing complex building operations, health & safety, and compliance with statutory regulations.
• Exceptional communication and negotiation skills, with the ability to build and nurture relationships at all levels.
• Job Title: Head of Commercial and Operations

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About Nottingham Playhouse

We create theatre that’s bold, thrilling and proudly made in Nottingham.