Head of Commercial and Operations

AWD online; Greater London, Kingston upon Thames; Hybrid; GBP 43,000; Full time

Job summary

An established industry player is looking for a Head of Commercial and Operations to join their Senior Management Team. This pivotal role involves leading the strategic planning and development of commercial initiatives while overseeing financial affairs and compliance. The ideal candidate will have extensive experience in member-based organisations, showcasing strong leadership and management skills. With a commitment to professional development and a focus on stakeholder engagement, this position offers a unique opportunity to make a significant impact in a dynamic environment. Embrace the chance to shape the future of operations in a supportive and innovative workplace.

Benefits

Flexible Working Hours

Generous Annual Leave

Enhanced Maternity/Paternity Pay

Employee Assistance Programme

Eyecare Support

Pension Scheme

Training Opportunities

Qualifications

• Extensive experience in delivering successful commercial projects within charities.
• Strong financial acumen and business planning skills.

Responsibilities

• Lead the Commercial and Operations departments, ensuring alignment with strategic objectives.
• Provide strategic management for the organisation’s financial affairs.

Skills

Staff Management

Leadership

Recruitment Skills

Financial Acumen

Organisational Communication

Brand Strategy

Stakeholder Engagement

Policy Development

Education

Professional Development in Leadership

Job description

Head of Commercial and Operations

We are seeking a highly experienced professional with a proven track record of delivering high-quality services and successful commercial projects in charities and/or member-based organisations. The ideal candidate will possess excellent staff management, leadership, recruitment skills, and sound financial acumen. This role is based in Kingston Upon Thames, Surrey.

Supporting Personal Statement Required: As part of the shortlisting process, please submit a personal statement (no longer than two pages) detailing your skills and experience, particularly how they meet the person specification requirements. Attach the statement either as a cover letter at the top of your CV or as a separate document.

Salary: £42,097 per annum + excellent benefits

Location: Hybrid working (3 days in Kingston Upon Thames, Surrey, and the remaining days from home)

Job Type: Full-Time, Permanent

Working Hours: Core hours are 10 am – 4 pm, Monday to Friday

Job Overview

This is an exciting opportunity to join as a vital member of the Senior Management Team, leading the strategic planning and development of the commercial and operations teams. The role involves overseeing income diversification through commercial opportunities, strategic development, and reporting on finance and people strategies.

Key Responsibilities

1. Serve as a strategic deputy to the CEO, guiding the strategic direction of services within your remit.
2. Lead, manage, and develop the Commercial and Operations departments, ensuring alignment with strategic objectives through budgets and operational planning.
3. Provide strategic management for the organisation’s financial affairs and statutory reporting.
4. Ensure compliance with HR legislation and best practices.
5. Develop and implement the organisation’s commercial strategy and oversee its performance and brand development.

Candidate Requirements

• Extensive experience in delivering successful commercial projects within charities, Student Unions, or similar member-based organisations.
• Proven experience in staff management, recruitment, and performance management.
• Commitment to ongoing professional development, ideally in leadership or management.
• Experience in organisational communication and brand strategy aligned with strategic goals.
• Successful track record in delivering commercial initiatives, stakeholder engagement, and partnership building.
• Strong financial acumen, business planning, and budget management skills.
• Excellent written communication skills, including report writing, policy development, and staff training.
• Ability to exercise good judgment under pressure.
• Experience working within a democratic/member organisation with the political tact to build relationships with officers and trustees.
• Strong commitment to equal opportunities.

Benefits

• Flexible working hours and hybrid working arrangements.
• Generous annual leave, including birthday and special occasion leave.
• Community Action Policy, enhanced maternity/paternity pay, and shared parental leave.
• Employee Assistance Programme, eyecare support, pension scheme, and various discounts.
• Training and personal development opportunities.

How to Apply

Submit your CV and Supporting Statement to our Recruitment Team. Your application will be reviewed, and suitable candidates will be forwarded to our client for consideration. By applying, you consent to the processing of your data for recruitment purposes.

Job Reference: AWDO-P13373

Full-Time, Permanent, based in Kingston Upon Thames, Surrey.

For more information, visit http://www.awdo.co.uk.