Head of Collections - Strategy & Analytics

FairMoney

Greater London

Hybrid

GBP 90,000 - 150,000

Full time

14 days+

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Benefits offered by this job

25 days vacation

Remote work (CET overlap)

Training & development budget

Paid business trips

Relocation allowance

Job summary

FairMoney in London seeks a senior leader to own collections strategy, drive performance, and lead cross-functional teams across Risk, Product and Tech. The role requires experience turning around collections in lending/fintech, with the willingness to spend at least one week per month in Nigeria.

You will shape upstream inputs, build a high-calibre leadership bench, and balance customer outcomes with recovery targets in a fast-moving, data-rich environment.

Qualifications

First degree in a related field is required.
8+ years in Collections with leadership experience.
Senior leadership in collections within lending/fintech/credit sectors.
Proven track record of turning around collections performance.
Experience in data-rich, fast-moving environments.
willingness to spend at least one week per month in Nigeria

Responsibilities

Take full ownership of collections performance and escalations.
Collaborate with Risk, Product, CX, and Tech to improve outcomes.
Design a multi-horizon collections strategy for cash, recovery, and behavior change.
Develop segmentation-driven treatment and early/late stage strategies.
Establish experimentation frameworks (control vs test, ROI-based rollouts).
Build a strong leadership bench and a culture of accountability.

Skills

Leadership

Data-driven

Cross-functional collaboration

Strategy & design

Stakeholder influence

Education

Bachelor's degree

Job description

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch informativevideo.

Job Responsibilities

End-to-End Ownership

Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
Own outcomes, not activities or excuses
Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance

Strategy & System Design

Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change

Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions
Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)

Data-Led Decision Making

Use data to drive decisions
Partner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with clear accountability

Team & Bench Strength

Build a high-calibre leadership bench within Collections
Upgrade talent decisively where required
Develop leaders, not just agents
Create a culture of accountability, ownership, and continuous improvement

Cross-Functional Leadership

Actively influence Product, Risk, Tech, and CX — do not wait for alignment
Challenge constructively where design or policy decisions harm recoveries
Be a respected, firm voice at senior leadership and ExCo forums

Customer & Brand Balance

Improve collections outcomes without damaging long-term customer value
Reduce escalations through system fixes, not firefighting
Balance firmness with fairness through smarter design, not leniency

Time-Bound Success Expectations

First 90 Days (Stabilise & Diagnose)

Take full ownership of collections performance and escalations
Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
Identify and begin fixing the highest-impact structural blockers
Deliver a credible, data-backed transformation roadmap with priorities and owners
Reset accountability standards and leadership expectations within the team

First 6 Months (Deliver Step-Change)

Demonstrate measurable improvement in cash collected, late stage roll rates and then cash-to-arrears & cash-to-instalment ratios
Implement segmentation-driven treatment strategies at scale
Reduce escalations and repeat failure points through system and process redesign
Strengthen leadership bench with clear successors and upgraded capability

Requirements

Minimum of first degree in any related field of study.
Minimum of 8 years proven experience in Collections with good leadership experience
Senior leadership experience in collections within lending, fintech, or credit-led businesses
Proven track record of turning around or materially improving collections performance
Experience operating in data-rich, fast-moving environments
This role is open only to applicants willing to spend at least one week per month in Nigeria.

Benefits