Head of Clinical Services

Req#: B0341-25-0005?language=en&page=8&sort=publicationDateDesc

Job summary

Are you a compassionate and skilled Registered Nurse looking for a meaningful role in palliative care? Do you thrive in leading teams to deliver exceptional patient-centred care in the comfort of patients homes?

Hospice at Home Carlisle and North Lakeland is seeking a dedicated and experienced Registered Nurse to join our Clinical Services team, providing high-quality palliative and end-of-life care to patients in their own homes. As a key people leader within the service, you will oversee the operational running of our Day and Night Nursing Team, Befriending Service, Complementary Therapy, and Occupational Therapy services, ensuring patients and their families receive the best possible support.

If this sounds good to you and you are a proactive, enthusiastic inspiring leader, keen to champion our organisational vision to positively inspire a future in which everyone within our community facing life limiting illnesses, regardless of cause, receives the best possible palliative and end of life care and their families and carers receive the support they need, please get in touch.

Main duties of the job

To work without supervision in Hospice at Homes nursing team as a 1st level Registered Nurse leading on the assessment and review of patients and carers/relatives receiving support from Hospice at Home Carlisle and North Lakeland.

To effectively coordinate and manage the Hospice at Home Day and Night Nursing Team, Befriending, Complementary Therapy and Occupational Therapy services.

Participate in the direct provision of patient care and liaise with members of the multi-disciplinary team and palliative care team in order to achieve this.

To oversee the smooth operation of the out of hours on call system and to also participate in the on call rota.

To develop and support nurses through an effective appraisal and development process identifying learning needs and training opportunities in conjunction with them.

To support the Director of Clinical Services in the delivery of mandatory training for staff and volunteers

To liaise with the Director of Clinical Services in relation to required aspects of role and service provision.

About us

Hospice at Home is a charitable organisation working alongside and in collaboration with other specialist palliative care providers, local primary care services and Adult Social Care as well as acute settings and residential care.

We offer day and night nursing care and support, respite provision, specialist services of Lymphoedema and Occupational Therapy, Bereavement and Family Support, Complementary Therapy and a Befriending Service.

Care is provided by Registered Nurses, Nursing Associates, and Assistant Practitioners. Health Care Assistants, Volunteers, Counsellors and Allied Health Care Professionals supported by administrative staff.

Date posted

24 April 2025

Pay scheme

Other

Salary

£45,747 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

B0341-25-0005

Job locations

Valley Court, Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY




Job description

Job responsibilities

Key Responsibilities

Communication Establish and maintain communication with individuals and/or groups regarding difficult or complex matters, adapting communication appropriately as required.

Development Develop own knowledge and skills and contribute to the development and learning of others.

Health and Safety Promote best practice in health, safety and security.

Service Development Contribute to the development of services with lead responsibility for some identified projects.

Quality Contribute to Hospice at Home quality improvements with lead responsibility for some aspects/projects.

Equality, Diversity and Rights Promote equality, diversity and rights of all.

Assessment/Addressing Health and Wellbeing Needs Assess the needs of individuals often in complex and a constantly changing situations.

Partnership Participate in partnership working with other individuals and groups.

Leadership Lead others in the development of knowledge, ideas and work practice.

Management of the Services - to effect the efficient running of the Day and Night Nursing, Befriending, complementary therapy and occupational therapy.

Management of People Planning and allocating work, assessing performance and providing feedback to team members.

Management of Physical and/or Financial Resources Maintain and support the efficient use of physical and/or financial resources.

Safeguarding-to act as the deputy safeguarding lead for the organisation by leading the team in safeguarding patients and families that use our services and to create a safe culture and learning environment for staff to develop safeguarding knowledge and experience.

Job description

Job responsibilities

Key Responsibilities

Communication Establish and maintain communication with individuals and/or groups regarding difficult or complex matters, adapting communication appropriately as required.

Development Develop own knowledge and skills and contribute to the development and learning of others.

Health and Safety Promote best practice in health, safety and security.

Service Development Contribute to the development of services with lead responsibility for some identified projects.

Quality Contribute to Hospice at Home quality improvements with lead responsibility for some aspects/projects.

Equality, Diversity and Rights Promote equality, diversity and rights of all.

Assessment/Addressing Health and Wellbeing Needs Assess the needs of individuals often in complex and a constantly changing situations.

Partnership Participate in partnership working with other individuals and groups.

Leadership Lead others in the development of knowledge, ideas and work practice.

Management of the Services - to effect the efficient running of the Day and Night Nursing, Befriending, complementary therapy and occupational therapy.

Management of People Planning and allocating work, assessing performance and providing feedback to team members.

Management of Physical and/or Financial Resources Maintain and support the efficient use of physical and/or financial resources.

Safeguarding-to act as the deputy safeguarding lead for the organisation by leading the team in safeguarding patients and families that use our services and to create a safe culture and learning environment for staff to develop safeguarding knowledge and experience.

Person Specification

Knowledge and Skills

Essential

• Knowledge of palliative and end of life symptom management.
• Knowledge of service review and audit.
• Enhanced communication skills for appropriate and effective communication with patients, carers and health care professionals.
• Ability to prioritise care needs and changes.
• Ability to coach and develop staff.
• Well-developed IT skills.
• Dealing with clinical incidents and complaints.
• Evidence of ongoing professional development.
• Drive for continuous quality and safety improvement.

Desirable

• Enhanced IT skills and experience of data management in Healthcare.

Qualifications

Essential

• Registered General Nurse

Desirable

• Teaching Qualification.
• Palliative Care Qualification.
• Advanced Communication Skills Training.

Experience

Essential

• Significant Post registration experience
• Experience working with palliative care patients and families.
• Experience in managing others.
• Experience of Multi-disciplinary working.
• Experience in audit and quality improvements.

Desirable

• Community working.
• Evidence of effecting change.
• Experience of working on digital solutions for healthcare.
Person Specification

Knowledge and Skills

Essential

• Knowledge of palliative and end of life symptom management.
• Knowledge of service review and audit.
• Enhanced communication skills for appropriate and effective communication with patients, carers and health care professionals.
• Ability to prioritise care needs and changes.
• Ability to coach and develop staff.
• Well-developed IT skills.
• Dealing with clinical incidents and complaints.
• Evidence of ongoing professional development.
• Drive for continuous quality and safety improvement.

Desirable

• Enhanced IT skills and experience of data management in Healthcare.

Qualifications

Essential

• Registered General Nurse

Desirable

• Teaching Qualification.
• Palliative Care Qualification.
• Advanced Communication Skills Training.

Experience

Essential

• Significant Post registration experience
• Experience working with palliative care patients and families.
• Experience in managing others.
• Experience of Multi-disciplinary working.
• Experience in audit and quality improvements.

Desirable

• Community working.
• Evidence of effecting change.
• Experience of working on digital solutions for healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hospice at Home Carlisle and North Lakeland

Address

Valley Court, Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY




Employer's website

https://www.hospiceathome.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hospice at Home Carlisle and North Lakeland

Address

Valley Court, Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY




Employer's website

https://www.hospiceathome.co.uk/ (Opens in a new tab)

National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.