Head of Clinical Quality and Governance

Willen Hospice; Milton Keynes; On-site; GBP 80,000 - 105,000; Full time

Benefits offered by this job

35 days holiday

Pension scheme

Maternity/Sick pay enhanced

Professional development

On-site parking

Catering discounts

Blue Light Card discounts

Employee Assistance Programme

Job summary

Willen Hospice in Milton Keynes seeks an experienced Head of Clinical Quality and Governance to own governance and quality assurance, fostering a culture of learning and improvement. You will lead audits, risk management and incident learning, and prepare for CQC inspections while supporting clinical teams across the organisation.

You will line manage the Practice Development Lead and Data Analyst, shaping training and evidence for excellent palliative care, ensuring our people can deliver their

Qualifications

• Substantial experience in a senior clinical governance, quality or risk management role within a health or social care setting.
• Working knowledge of Care Quality Commission fundamental standards and experience hosting regulatory inspections.
• Track record leading clinical audit and quality improvement programmes.
• Experience investigating incidents and complaints, including root cause analysis and PSIRF.
• Ability to present clearly and support staff in challenging moments.
• Strong commitment to hospice care values and mission.

Responsibilities

• Lead the systems and culture that keep care safe, effective and continually improving.
• Take ownership of clinical audit, risk management and incident learning.
• Lead readiness for Care Quality Commission inspection and produce the Quality Account.
• Line manage the Practice Development Lead and Data Analyst.
• Ensure expertise is felt in ward rounds, home visits and difficult conversations with families.

Skills

Clinical governance

Quality improvement

Risk management

Incident learning

Audit management

Regulatory readiness

Patient safety

Job description

Job summary

Every year, our clinical teams support hundreds of patients and families across Milton Keynes, none of it would be safe or effective without excellent clinical governance behind it.We're looking for an experienced clinical governance and quality leader to take ownership of clinical governance and quality assurance: someone who can build a culture where learning and improvement come naturally, where regulatory compliance is a source of confidence rather than anxiety, and where every member of our clinical team feels supported to deliver their best work.

Main duties of the job

As Head of Clinical Quality and Governance, you'll lead the systems and culture that keep our care safe, effective and continually improving. You'll take ownership of clinical audit, risk management and incident learning, working closely with our Director of Clinical Services, and clinical leads across the organisation. You'll lead our readiness for Care Quality Commission inspection, produce our annual Quality Account, and act as Controlled Drugs Accountable Officer. You'll also line manage our Practice Development Lead and Data Analyst, shaping the training and evidence base that underpins excellent palliative and end of life care across Willen Hospice. This is a role for someone who wants their expertise to be felt in every ward round, home visit and difficult conversation we have with a family not just in a policy folder.

About us

Set in the tranquil grounds of Willen Lake, Willen Hospice isthe leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patients needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and aspecialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development teamand our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why Join Us?

A Role with Purpose Be part of a team delivering outstanding palliative care. Supportive & Caring Environment Work with passionate colleagues.

• Great Benefits Package Including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks & Extras Free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.

This is more than a jobits a chance to make a real difference in the lives of patients and families during some of their most vulnerable moments. Youll be part of a compassionate, diverse, and committed team that puts quality care and dignity at the heart of everything we do.

Job description

Job responsibilities

Help us make sure every person we care for receives safe, effective and compassionate care, every single time.

Every year, our clinical teams support hundreds of patients and families across Milton Keynes, none of it would be safe or effective without excellent clinical governance behind it.

We're looking for an experienced clinical governance and quality leader to take ownership of clinical governance and quality assurance: someone who can build a culture where learning and improvement come naturally, where regulatory compliance is a source of confidence rather than anxiety, and where every member of our clinical team feels supported to deliver their best work.

About the role

As Head of Clinical Quality and Governance, you'll lead the systems and culture that keep our care safe, effective and continually improving. You'll take ownership of clinical audit, risk management and incident learning, working closely with our Director of Clinical Services, and clinical leads across the organisation.

You’ll lead our readiness for Care Quality Commission inspection, produce our annual Quality Account, and act as Controlled Drugs Accountable Officer.

You’ll also line manage our Practice Development Lead and Data Analyst, shaping the training and evidence base that underpins excellent palliative and end of life care across Willen Hospice.

This is a role for someone who wants their expertise to be felt in every ward round, home visit and difficult conversation we have with a family not just in a policy folder.

What you'll bring

• Substantial experience in a senior clinical governance, quality or risk management role within a health or social care setting.
• A confident, working knowledge of the Care Quality Commission's fundamental standards, and experience of preparing for and hosting regulatory inspection.
• A track record of leading clinical audit and quality improvement programmes that lead to real, visible change.
• Experience of investigating incidents and complaints, ideally including root cause analysis and the Patient Safety Incident Response Framework (PSIRF).
• The confidence to present clearly, and the warmth to support a nurse having a difficult day.
• A genuine commitment to the values and mission of hospice care.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information

Employer details

Employer name

Willen Hospice

Address

Willen Hospice - Milton Keynes
MK15 9AB
United Kingdom

Employer's website