Head of Client Solutions, Ashurst Advance

Ashurst; London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading global law firm in London is seeking a Head of Client Solutions to lead the development of innovative legal services and business origination. The role involves building relationships with clients and practicing groups, delivering customized solutions, and ensuring compliance. Ideal candidates are skilled in business development and have a strong track record in legal innovation. The firm offers flexible working options and a commitment to social impact.

Benefits

Flexible work options

Market leading parental leave

Health and wellbeing benefits

Global career opportunities

Extensive Learning & Development opportunities

Commitment to social impact

Qualifications

• Ability to identify opportunities for NewLaw legal solutions.
• Experience in leading transformation and digital innovation in a legal context.
• Experience in designing complex legal solutions using advanced technologies.
• Skilled at relationship building with law firm partners.
• Knowledge of economics of legal services.
• Able to lead by example and support diversity.
• Able to communicate complex ideas clearly.
• Comfortable in dynamic environments and open to change.

Responsibilities

• Develop strategies to secure new legal service opportunities.
• Generate legal solutions to address client needs.
• Monitor key performance indicators to ensure value.
• Contribute to business development initiatives.
• Foster collaboration and knowledge sharing.
• Ensure compliance with regulatory requirements.

Skills

Win Matters

Thought Leadership

Solution Design

Business Development

Financial Understanding

Mentor

Communication

Adaptability

Education

Certifications in design thinking, agile, lean, project management

Tools

Microsoft Stack

Power Platform

Visio

Excel

Job description

About Ashurst:

Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.

The Opportunity

Are you ready to transform how legal services are delivered to leading corporates, financial institutions and government institutions? We are seeking an exceptional leader to become our Head of Client Solutions, EMEA. In this pivotal role, you will design innovative legal solutions and drive new business origination drawing on the breadth of Ashurst Advance's capabilities—including Advanced Delivery, Legal Managed Services, Flexible Resourcing, Legal Operations, and Digital. You will be a key architect of our growth, working collaboratively across the business and with our clients to deliver sophisticated, high-impact legal solutions that differentiate Ashurst in market.

What You'll Do

• Lead Business Origination: Develop and implement strategies to identify and secure new legal service opportunities. Build and maintain strong relationships with clients and practice groups, contributing to the ongoing growth of Ashurst Advance.
• Design and Deliver Client Solutions: Generate and shape legal solutions to address emerging client needs, integrating Legal, Consulting, and NewLaw capabilities. Lead cross-functional teams, manage workstreams, and ensure solutions combine process, technology, and talent effectively.
• Measure and Report Success: Monitor and analyse key performance indicators, including return on investment, to ensure our solutions provide measurable value to clients and the firm.
• Support Business Development: Contribute to business development initiatives across the EMEA region. Prepare sales and marketing materials and client proposals that highlight our expertise and the benefits of our solutions.
• Foster Collaboration and Knowledge Sharing: Work with colleagues across Ashurst Advance and the wider firm to share knowledge and best practices, supporting excellent client service and strategic goals.
• Uphold Risk and Compliance Standards: Ensure all activities comply with regulatory requirements and internal policies.

What We're Looking For

• Win Matters:the ability to identify opportunities for the provision of NewLaw legal solutions and to convert those opportunities into revenue
• Thought Leadership:a track record in leading successful transformation and digital innovation in a legal context
• Solution Design: experience in designing and delivering complex legal solutions, using advanced technologies and business processes. You are conversant with digital technology, including Generative AI, and its strengths and weaknesses.
• Business Development: skilled at building relationships and communicating with law firm partners and senior executives. Able to bring people together to develop and secure new business.
• Financial Understanding: knowledge of the economics of legal services, including NewLaw models and digital tools. Able to advise on pricing strategies that meet client needs and support firm profitability.
• Mentor: able to lead by example, support diversity and inclusion, mentor colleagues, and encourage a collaborative working environment.
• Communication: able to explain complex ideas clearly and build trust with clients and colleagues.
• Adaptability: comfortable working in dynamic environments and open to change.

Preferred Experience

• Certifications in design thinking, agile, lean, project management or similar
• Conversant with document automation, collaboration platforms and workflow
• Technical skills with the Microsoft Stack including Power Platform and design skills with tools such as Visio
• Advanced skills with Excel and reporting tools

What makes Ashurst a great place to work?

• Flexible work options

• Market leading parental leave of 26 weeks paid leave irrespective of gender

• Health and wellbeing benefits, gym membership (discounted memberships) and corporate health plans

• Genuine opportunities to grow your career through secondments or global opportunities,

• Extensive Learning & Development opportunities including tailored professional developmentfor all employees, coaching, mentoring and study support for further education.

• We have a strong commitment to social impact, demonstrated by our extensive volunteeringand pro-bono opportunities, as well as our award-winning social inclusion and mobility programmes.

• We are committed to reaching net-zero greenhouse gas emissions by 2050.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact: [e-mail] for a confidential conversation.

If you are interested in this opportunity, please apply directly to Ashurst. We prefer to talk with you personally and are not accepting applications from recruitment agencies.