Head of Client Services – Healthcare, London

Hanson Search; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading talent advisory firm in London is seeking a Head of Client Services to oversee the client services team and ensure delivery of high-impact projects. The ideal candidate will have strong leadership experience, exceptional interpersonal skills, and a focus on customer satisfaction. This role provides an opportunity to drive a customer-first culture and manage high-performing teams in a dynamic environment.

Qualifications

• Proven leadership experience in client services or account management.
• Industry knowledge and understanding of market trends is preferable.
• Strong track record of leading and motivating high-performing teams.

Responsibilities

• Lead the execution of the client relationship strategy.
• Build strong, strategic relationships with key clients.
• Collect and analyze customer feedback for continuous improvement.

Skills

Leadership experience in client services

Excellent interpersonal skills

Project management skills

CRM software proficiency

Job description

As the Head of Client Services, you will be responsible for overseeing the client services team and ensuring the delivery of high-impact, high-quality projects. Your role will cut across all business departments, driving collaboration, fostering a customer-first culture, and ensuring the team meets and exceeds KPIs.

Our Client

Our client is a dynamic and innovative leader within the healthcare sector, dedicated to delivering high-quality services that drive positive change and improve healthcare outcomes. They specialise in producing a wide range of publications, from journals to detailed reports and digital content, all designed to inform and engage healthcare professionals globally.

Head of Client Services Key Responsibilities:

• Customer Experience:

  • Lead the execution of the client relationship strategy to drive positive, measurable impacts.
  • Build strong, strategic relationships with key clients and align with their business objectives.

• Team Management:

  • Lead, mentor, and inspire a high-performing client services team.

• Performance Metrics & Reporting:

  • Collect and analyse customer feedback to implement continuous improvement initiatives.
  • Monitor and report on KPIs related to customer satisfaction and engagement.

Head of Client Services Specification:

• Experience:

  • Proven leadership experience in client services or account management.
  • Industry knowledge and understanding of market trends is preferable.
  • Excellent interpersonal and communication skills.
  • Strong track record of leading and motivating high-performing teams.
  • Experience with CRM software and project management tools.

• Personal Attributes:

  • Customer-centric with an exceptional problem-solving mindset.
  • Results-driven, focused on driving revenue growth and repeat business.
  • Highly organized with excellent time-management skills.
  • Adaptable and resilient, thriving in a fast-paced environment.

How to Apply:

If you’re passionate about client services, ready to lead a high-performing team, and have the drive to succeed in a fast-paced, ever-evolving environment, we’d love to hear from you. Apply today to join our journey in delivering quality healthcare to the world., please get in touch with our teamincluding a copy of your CV as soon as possible via the form below. Hanson Search is a leading talent advisory and executive search consultancy with consultants based across theUAE,UK, USA, andEurope. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams inCommunications, Government Relations,FinancialCommunications, Public Affairs, Healthcare Communications, Marketing, Digital Marketing, Sustainability, Investor Relations and C-Suite recruitment.Please clickhereto find out about more aboutHanson Search. We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policyhere.