Head of Client Services

The MRJ Group; West Yorkshire; On-site; GBP 50,000; Full time

Job summary

An established industry player is seeking a confident and experienced Head of Client Services to elevate client relationships and mentor a growing team. This role is pivotal in managing major brand accounts and requires a strategic thinker who can balance leadership with hands-on involvement. With a focus on collaboration and a people-first approach, you will thrive in a supportive environment that values both client success and team growth. If you're ready to make a significant impact in a fast-paced B2B setting, this opportunity is for you.

Qualifications

• Proven experience in a digital agency or similar environment.
• Strong background in managing client accounts and negotiations.

Responsibilities

• Lead client relationships and oversee campaign rollouts.
• Mentor junior team members and foster a collaborative culture.

Skills

Client Relationship Management

Negotiation Skills

Leadership

Strategic Thinking

Team Mentoring

Education

Experience in Digital Agency

Job description

Head of Client Services

We’re on the lookout for a confident, experienced client leader to step into a Head of Client Services role at a fast-growing B2B business looking to take things to the next level in 2025.

The company? A major player in their space, known for partnering with household-name brands to deliver standout digital experiences. They’re scaling quickly and need someone who can help elevate client relationships, mentor a growing team, and bring a warm, strategic presence to the office 3 days a week.

An already developed brand with key relationships established, we’re looking for someone who’s been in the mix within a digital agency or similar environment. Someone who gets what it takes to manage big-brand clients, negotiate with confidence, and bring structure and energy to a small but ambitious team.

Why it’s a brilliant role:

• You’ll be the go-to for some of their biggest clients, handling everything from commercial conversations to campaign rollouts.
• There’s a team of two junior client execs who’ll benefit massively from someone experienced (this isn’t just a delivery role; it’s about leadership and growth).
• They’ve built up a great culture that is collaborative, down-to-earth, and driven. The right fit is someone who’s confident but warm, commercially sharp but always people-first.
• Office presence is key but with flexibility built in. Our client works 3 days a week in a Huddersfield office with the team, building relationships, sharing knowledge, and staying close to clients.

What they’re hoping for:

• Strong background in a digital agency or digital-first environment.
• You’ve led on client accounts, dealt with negotiations, and built relationships at a senior level.
• Experience managing or mentoring others and being the person people turn to.
• You’re proactive, personable, and able to balance being a strategic thinker with rolling up your sleeves when needed.
• £50k is the ballpark, depending on experience.

If you're a natural relationship builder who’s ready to step into a leadership role where you can make a real impact, let’s chat. This one’s moving quickly - we’re prioritising local candidates who can hit the ground running and help shape the future of the team.