Head of Client Services

CDS Co-operative; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading social housing provider seeks a skilled leader for their account management team. The ideal candidate will excel in team management and improving client satisfaction while ensuring effective service delivery. Emphasizing inclusivity, the organization encourages applicants from diverse backgrounds to apply. Flexible working arrangements allow primarily remote work, with occasional office visits.

Benefits

Competitive salary and bonus scheme

Flexible working arrangements

Investment in development and training

Qualifications

• Experience in leading account management teams.
• Ability to improve client service and satisfaction.
• Strong communication and collaboration skills.

Responsibilities

• Lead the account management team to provide service to small landlords.
• Enhance client satisfaction while growing income from client work.
• Collaborate with internal teams to improve financial and housing services.

Skills

Team Leadership

Client Satisfaction

Business Development

Job description

35 hours per week

Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home?

Would you love to work for a company where over 93% of staff recently stated in an anonymous survey that they would recommend us as an employer?

Do you relish the opportunity to continue your career in a values-driven organisation that is innovating new ways for communities to control and afford their housing?

CDS is a unique organisation with a special mission – to provide, support and promote co-op and community-led housing to see more people living and working in co-operative ways. We are a registered provider of social housing, a managing agent for financial and housing management services to small landlords and we are innovating ways to increase the amount of community-led housing in England.

We are the largest provider in the country of governance, financial and housing management support to small housing co-operatives and we are now seeking an effective leader to head our account management team. This skilled people manager will have experience leading a team in providing a top-in-sector business-to-business service to small landlords, ensuring our service improves and our client income grows.

Our successful candidate will definitely be experienced in leading a team that provides and coordinates service to other businesses, creating confidence and increasing client satisfaction in an increasingly scrutinised environment.

Success in this role is improving the service clients receive and improving client satisfaction whilst growing our income from client work and reducing costs. To achieve this, you will need to invest time and energy into your team, ensuring they give accurate advice and support and to collaborate effectively with internal teams so clients are satisfied with the housing management and financial services we provide to them.

In return for your skill and experience, we officer the opportunity to primarily work from home, coming into the office 2-4 times per month. We also offer a competitive salary and bonus scheme and generous benefits. We take our employee engagement seriously and will invest in your development and training.

We are actively working toward becoming an anti-racist and inclusive organisation, open to challenge and learning in all our work.We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply.

Closing date:Monday, 14thJuly 2025 at 8am

First interviews:Thursday, 24thJuly 2025 (in person at our Central London offices)Second interviews:Thursday, 31thJuly 2025 (in person at our Central London offices)