Head of Client Services

AND Digital; Leeds; Hybrid; GBP 2,000,000 - 2,500,000; Full time

Job summary

An established industry player is seeking a Head of Client Services to drive client relationships and account growth. In this strategic role, you will manage client account plans, nurture relationships, and close significant deals, ensuring a legacy of successful digital delivery. The company fosters a collaborative and innovative environment, offering flexible working arrangements and a commitment to personal development. Join a team dedicated to closing the digital skills gap and making a meaningful impact in the tech industry.

Benefits

26 days holiday allowance + bank holidays

Flexible bank holidays

Share scheme

£1000 flexifund for benefits

Private medical insurance

6% employer pension contribution

Annual budget for training and upskilling

Monthly and quarterly team socials

Qualifications

• Experience managing large scale accounts and closing deals up to £2.5m.
• Strong business awareness and ability to build relationships at senior levels.

Responsibilities

• Own and manage the client account plan for strategic growth.
• Develop relationships to identify and progress opportunities.

Skills

Account Management

Client Relationship Building

Commercial Acumen

Deal Closing

Digital/Tech Environment Experience

Job description

Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

What you’ll bring to the table:

As a Head of Client Services you will hold a strategic and pivotal role; accountable for building relationships between the Club and its clients, the role is the owner of the client account plan and responsible for account growth.

As a result you will need to be able to:

1. Create, manage and own the client account plan, actively progressing actions and activities to achieve planned growth
   1. Develop and grow a healthy portfolio of clients
   2. Manage and proactively review account revenue forecasts and expectations
2. Shaping & progressing opportunities
   1. Develop and nurture relationships in the account to understand and identify opportunities where we can help
   2. Bring in relevant ANDi experts to the account to develop, shape and progress conversations on opportunities
   3. Proactively work through blockers to progress opportunities, including developing the right key relationships in the accounts e.g. procurement people to make this happen
3. Closing opportunities & value delivery
   1. Construct the right commercial deal reflecting the nature of the opportunity (size, scale, importance, etc)
   2. Creation and sign off of statements of work and contracts
   3. Develop a long term strategic vision for your client and use your creativity to push/trial innovative ideas

To do that, it's essential you bring the following:

• Experience of growing, developing and running large scale accounts
• Proven experience in identifying, shaping and closing deals in of up to £2m - £2.5m for professional services
• Strong experience working in digital/tech environment (web/app development house, marketing agency, consulting)
• Strong business awareness and high commercial acumen
• A track record of building outstanding relationship with clients at senior (key buyer) level
• A demonstrable background in professional services, in a similar role

Why join AND Digital?

We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
• Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
• A safe environment for you to be yourself and challenge yourself.

Benefits

• 26 days holiday allowance + bank holidays
• Flexible bank holidays
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
• Private medical insurance
• 6% employer pension contribution, when you contribute 2%
• PLUS many more

Equal Opportunities Statement

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.