Head of Client Service– Insight, Strategy & Customer Experience Business

Spalding Goobey Associates; England; On-site; GBP 125,000 - 150,000; Full time

Job description

Head of Client Service – Insight, Strategy & Customer Experience Business

Thank you for your interest in this opportunity. Unfortunately, this role is no longer available. Please click here to see all the roles we are currently working on.

This is a highly visible opportunity at a new age insights, customer experience, and strategy business.

The role focuses on building strategic partnerships and being an ambassador of the company’s reputation externally, while also driving existing opportunities to their best outcome.

You will work with teams that handle new business and lead the internal delivery process.

You will ensure that what is won is delivered in a way that leads to greater opportunities and increased share of insight spend with a portfolio of brilliant clients in retail, finance, and consumer manufacturing. You should enjoy growing accounts and inspiring teams to deliver top-quality, meaningful insights that impact your clients’ objectives.

You will build credibility with existing clients through consultative, expert advisory support on presentations and workshops. You will also help the management team ensure that proposals are realistic and deliverable, maintaining a focus on quality and continuous improvement to enhance the client experience.

It will be your responsibility to lead and support the development needs of the team, motivating and inspiring talent to stay and grow within the business. You will drive high performance and foster a culture of collaboration and teamwork.

Ideal candidates are quant research literate ADs or Directors who are prepared to take on these responsibilities or those with more experience capable of managing budgets effectively. You should be motivated by commercial and management challenges and eager to succeed in this role.

In return, you will be part of a team in a company with a compelling global story, innovative technology, and a promising roadmap for growth in the insights environment.