Head of Client Relationship Management & Site Leadership

Barclays; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Head of CRM to lead and transform their community of practice. This pivotal role involves driving a culture of trusted advisory, enhancing business intelligence capabilities, and ensuring alignment across real estate strategies. The successful candidate will oversee the delivery of corporate real estate projects, fostering a collaborative environment that optimizes workplace experiences. If you are passionate about leading teams and implementing strategic initiatives that enhance efficiency and effectiveness, this opportunity is perfect for you.

Qualifications

• Proven experience in leading large teams and managing complex projects.
• Strong background in strategic initiatives and workplace optimization.

Responsibilities

• Oversee workplace experience to enhance productivity and wellbeing.
• Lead and align Site Leadership teams to ensure consistency across locations.

Skills

Leadership

Strategic Planning

Project Management

Stakeholder Engagement

Business Intelligence

Education

Bachelor's Degree

Master's Degree

Job description

Head of CRM

• Lead and transform a community of practice of CRM Directors to ensure consistency of delivery across regions and act as point of consolidation for BU aligned views.
• Drive a culture of ‘trusted advisor’ to the business.
• Transform CRM Business Intelligence capability to deliver automated solutions that provide client insights and opportunities while managing the risks of the function.
• Act as a connector across CRES into the Business for the end-to-end real estate lifecycle—from strategy, to build and transact, to operate.
• Collaborate closely with the Location Strategy Lead to support the execution of the group location strategy.
• Support and sometimes lead the delivery of corporate real estate projects alongside the heads of capital projects and real estate.
• Work with the head of facilities management to ensure continuous feedback between client experience and workplace delivery.

Head of Site Leadership

• Lead the Site Leadership team across CRES, ensuring activity alignment across colleague pillars, sharing best practices, and creating consistency in colleague experience across sites.
• Align the Site Leadership Framework with the Group’s strategy and define how to enhance efficiency and effectiveness of campus locations, working with HR and Location Strategy.
• Ensure Barclays Site Charters are regularly updated to reflect strategy, workforce plans, and local labor markets.
• Manage governance of the Site Leadership agenda through Quarterly Business Reviews to measure performance and manage risks.
• Foster a leadership community among Site Leaders to share best practices and leverage consistency.
• Coordinate closely with the Head of Facilities Management and Site HR Leads to align activities and strategies.

Purpose of the role

To oversee and drive a consistent, excellent workplace experience, optimizing productivity and wellbeing.

Accountabilities

• Partner with CRES on Campus Maintenance, Engagement, and Efficiency initiatives, including health & safety, sustainability, and technology.

Director Expectations

• Manage a business function, contribute to strategic initiatives, and influence policies and procedures.
• Lead a large team or projects, fostering a performance culture aligned with business values.
• Provide expert advice to senior management, influence decisions, and manage resources and budgets.
• Ensure compliance, monitor external environment, and maintain industry knowledge.
• Make significant decisions, negotiate with stakeholders, and act as a principal contact and spokesperson.

All Senior Leaders are expected to demonstrate leadership behaviors—Listening, Energizing, Aligning, Developing—and uphold Barclays Values and Mindset.