Head of Client Management

JR United Kingdom; Wakefield; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

A fast-growing SaaS company is seeking a Head of Client Delivery to lead and shape their client engagement strategy. This pivotal role involves overseeing onboarding, reporting, and performance, driving value for clients while managing a high-performing team. Ideal candidates will come from a client services background, with a passion for operational excellence and strategic insight.

Benefits

Equity and bonus package

Central London HQ

Values-driven culture

Chance to shape team and strategy

Qualifications

• Experience in delivery, client services or customer success is critical.
• Ability to share impactful insights to clients through reporting.
• Strong operational awareness and ability to drive customer loyalty.

Responsibilities

• Lead the post-sale experience across onboarding, reporting, performance, and retention.
• Build and evolve the delivery model to scale effectively.
• Collaborate with teams to ensure client value is prioritized.

Skills

Leadership

Client Services

Analytical Mindset

Operational Excellence

Communication

Education

Background in agency, SaaS, adtech, martech

Job description

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I’m hiring a Head of Client Delivery for a fast-growing, VC-backed SaaS company that’s transforming how the world interacts with flexible workspaces.

This is a big one - a strategic, hands-on leadership role owning how this start-up delivers impact to clients at scale. If you’ve led delivery or client services in an agency, adtech or martech environment and love turning complex operations into smooth, value-led experiences, read on.

Why this? Why now?

The company’s on a mission to modernise a legacy industry - using tech, data and smart marketing to power performance for some of the biggest names in flex space. With major clients already on the platform and more coming on board fast, they’re investing in how they deliver value, not just sell it. That’s where you come in.

What you’ll be doing:

• Leading the post-sale experience across onboarding, reporting, performance, and retention
• Building and evolving the delivery model to scale with pace and precision
• Collaborating across commercial, product and marketing teams to keep client value at the heart of everything
• Shaping how performance is tracked, reported and communicated, making data meaningful
• Using said data and insights to inform clients of real-time value-add
• Managing and growing a high-performing team of customer success and account managers

What we're looking for:

"A marketer at heart, you understand how tools create real client value. It's about driving customer loyalty through impactful strategies with a clear focus on commercial ROI."

That translates as:

• From a background in agency, SaaS, adtech, martech or platform businesses
• A confident leader with experience in delivery, client services, or customer success
• Analytically minded, able to handle reporting to share impactful insights to clients
• Brilliant at translating complexity into clarity, both for your team and your clients
• Operationally sharp, commercially aware, and not afraid to roll your sleeves up
• Excited by fast-paced environments, smart people, and building something that works

What’s in it for you?

• A pivotal leadership role with the chance to shape team, process and strategy
• Salary around £75,000 - however if you're just outside this range, please still apply and we can discuss
• Wider package with equity and bonus
• Hybrid working from a central London HQ
• A genuinely values-driven culture: curious, kind, and ambitious
• Work with the loveliest team of passionate individuals who back this start-up's mission fully

If you’re ready to take ownership of client delivery in a company on a mission, and want to do it with a team that’s building something special, hit apply!

As an agency, Propel is dedicated to promoting diversity, equity, and inclusion in every recruitment process, ensuring fair and unbiased opportunities for all candidates. We encourage individuals from all backgrounds to apply.