Head of Client Management

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

Une entreprise SaaS en pleine croissance recrute un Head of Client Delivery pour transformer les espaces de travail flexibles. Le poste implique la direction d’une équipe, la gestion de la performance client, et la collaboration avec plusieurs départements pour assurer une valeur ajoutée aux clients. Si vous êtes un leader d'opinion avec une expérience dans des environnements rapides, nous vous encourageons à postuler.

Benefits

Package avec équité et bonus

Travail hybride depuis le bureau de Londres

Culture d'entreprise axée sur les valeurs

Qualifications

• Expérience en livraison, services clients ou succès clients.
• Confiance en tant que leader, avec une approche analytique.
• Capacité à traduire des complexités en clarté.

Responsibilities

• Diriger l'expérience post-vente, y compris l'intégration et la rétention.
• Collaborer avec les équipes commerciales et marketing.
• Contrôler la manière dont la performance est suivie et communiquée.

Skills

Client Management

Marketing

Leadership

Analytical Skills

Operational Skills

Job description

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Head of Client Management, stoke-on-trent

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Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

I’m hiring a Head of Client Delivery for a fast-growing, VC-backed SaaS company that’s transforming how the world interacts with flexible workspaces.

This is a big one - a strategic, hands-on leadership role owning how this start-up delivers impact to clients at scale. If you’ve led delivery or client services in an agency, adtech or martech environment and love turning complex operations into smooth, value-led experiences, read on.

Why this? Why now?

The company’s on a mission to modernise a legacy industry - using tech, data and smart marketing to power performance for some of the biggest names in flex space. With major clients already on the platform and more coming on board fast, they’re investing in how they deliver value, not just sell it. That’s where you come in.

What you’ll be doing:

• Leading the post-sale experience across onboarding, reporting, performance, and retention
• Building and evolving the delivery model to scale with pace and precision
• Collaborating across commercial, product and marketing teams to keep client value at the heart of everything
• Shaping how performance is tracked, reported and communicated, making data meaningful
• Using said data and insights to inform clients of real-time value-add
• Managing and growing a high-performing team of customer success and account managers

What we're looking for:

"A marketer at heart, you understand how tools create real client value. It's about driving customer loyalty through impactful strategies with a clear focus on commercial ROI."

That translates as:

• From a background in agency, SaaS, adtech, martech or platform businesses
• A confident leader with experience in delivery, client services, or customer success
• Analytically minded, able to handle reporting to share impactful insights to clients
• Brilliant at translating complexity into clarity, both for your team and your clients
• Operationally sharp, commercially aware, and not afraid to roll your sleeves up
• Excited by fast-paced environments, smart people, and building something that works

What’s in it for you?

• A pivotal leadership role with the chance to shape team, process and strategy
• Salary around £75,000 - however if you're just outside this range, please still apply and we can discuss
• Wider package with equity and bonus
• Hybrid working from a central London HQ
• A genuinely values-driven culture: curious, kind, and ambitious
• Work with the loveliest team of passionate individuals who back this start-up's mission fully

If you’re ready to take ownership of client delivery in a company on a mission, and want to do it with a team that’s building something special, hit apply!

As an agency, Propel is dedicated to promoting diversity, equity, and inclusion in every recruitment process, ensuring fair and unbiased opportunities for all candidates. We encourage individuals from all backgrounds to apply.