Head of Client Delivery

Remote Assistants; Newcastle upon Tyne; Remote; GBP 60,000; Full time

Job summary

An innovative staffing agency is seeking a dynamic Head of Delivery to transform their operations and drive growth. This role involves scaling placements, launching new revenue models, and building a strong internal team. You will be responsible for maintaining high-quality client service and ensuring operational excellence. The ideal candidate is a detail-oriented leader with experience in remote staffing and a passion for driving results. Join a fast-growing team committed to excellence and make a significant impact in the recruitment industry.

Qualifications

• Experienced in remote staffing, outsourcing, or B2B service delivery.
• Obsessed with detail, structure, and systems.

Responsibilities

• Oversee and support Heads of recruitment and manage CSMs.
• Own weekly metrics: placements, revenue, churn, fulfillment margins.
• Build out operational dashboards and maintain SOPs.

Skills

Team Management

Revenue Management

Operational Systems

Client Relationship Management

Remote Staffing

Tools

Notion

Airtable

ClickUp

Slack

Job description

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Compensation: £60,000 profit share (after threshold)

Reports to: Founder (James)

Start Date: Immediate

Head of Delivery – RemoteAssistants

Location: Remote

Compensation: £60,000 profit share (after threshold)

Reports to: Founder (James)

Start Date: Immediate

Mission

To transform RemoteAssistants.ai from a high-profit placement agency into a recurring revenue, productised staffing business doing £2M+ per year — without founder dependence.

Outcomes You Own

• Scale placements from 15/month to 30+/month

• Launch and grow the £2.5K/month RAaaS model to £75K MRR in 6–9 months

• Build and lead the internal team (Heads of recruitment, CSMs, Sales support)

• Deliver <10% churn, 48-hour client onboarding turnaround, and 95% placement NPS

• Maintain clean systems, SOPs, and reporting — visible to the founder weekly

• Make RA a business we can sell, raise on, or scale passively

Responsibilities

1. Team Management & Delivery

• Oversee and support Heads of recruitment (fulfilment leads)

• Set and enforce SLAs: time to match, quality checks, onboarding support

• Hire and manage CSMs as client base grows

• Handle tough client situations and replacements

2. Revenue & Performance Management

• Own weekly metrics: placements, revenue, churn, fulfillment margins

• Collaborate with sales to align delivery with demand

• Forecast capacity + manage monthly cash/ops plan

• Approve placement quality and ensure Liquid Accelerator training is baked into delivery

3. Systems & Ops Infrastructure

• Build out operational dashboards in Notion or Airtable

• Maintain SOPs for end-to-end placement and RAaaS delivery

• Ensure all contracts, onboarding, and processes are systemised

• Improve automation and reduce founder bottlenecks

4. Strategic Growth Support

• Help transition £6K placement clients into £2.5K/month MRR model

• Ideate upsell opportunities: 2nd VA, add-on services, premium tiers

• Prepare the company to be exit-ready (clean financials, metrics, org chart, IP docs)

You Are

• A builder and operator, not a babysitter

• Obsessed with detail, structure, and systems

• Experienced in remote staffing, outsourcing, or B2B service delivery

• Calm under pressure, good with people, and clear with standards

• Able to lead a team and push back when needed

• Hungry to scale something meaningful with autonomy

Bonus Points If You Have:

• Background in a company like Support Shepherd, Athena, MultiplyMii, or similar

• Built delivery teams or ops infrastructure in high-growth agencies

• Experience with Notion, Airtable, ClickUp, Slack, and async operations

• Understanding of UK/US client expectations + global VA markets (SA, PH, LATAM)

How to Apply

Send a Loom (max 3 min) introducing yourself and answering:

• How would you scale RA to 30 placements/month?

• How do you manage team quality in a remote staffing model?

Attach:

• Your CV or LinkedIn

• A short note or doc outlining a system you’ve built in a similar role

• Send to: [e-mail]

• Subject line: GM – RemoteAssistants.ai – [Your Name]

Company Core Values

Our core values shape everything we do at The Agency Blueprint and Remote Assistants, and we’re looking for someone who resonates with these principles:

• Conscientiousness: We strive for excellence and attention to detail, ensuring the highest quality work and integrity in everything we do for our clients.

• Integrity: We push boundaries, embrace growth, and continuously aim for higher standards and success.

• Become the Best You Can Be: We’re committed to self-improvement, empowering ourselves and others to grow and achieve more.

Join the Agency Blueprint Team

• Are you ready to join a fast-growing team and help shape the future of recruitment agency growth? If you’re passionate about driving results and are committed to personal and professional growth, apply now to become part of The Agency Blueprint team.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Staffing and Recruiting

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