Head of Client Change, Pension Administration

Gallagher; Bristol; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading benefits solutions provider is looking for a Head of Client Change in Bristol. This role involves overseeing pension administration, managing teams, and ensuring compliance. Candidates should have over 5 years of experience in pension management and excellent leadership skills. The position includes travel across the UK and annual trips to India. Competitive salary and comprehensive benefits package offered.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance—up to 10x salary

Health cash plan or Private medical insurance

Discounted gym membership

Emergency back-up family care

Qualifications

• Over 5 years of expertise in pension administration management is required.
• Successful history of coordinating and supervising multiple teams efficiently is essential.
• Proficiency in regulatory standards and conformity within the pension field is a must.

Responsibilities

• Oversee daily operations and implement policies to ensure efficiency.
• Lead, mentor, and develop a high-performing team.
• Drive market understanding and achieve annual revenue targets.
• Identify and implement process enhancements to streamline workflows.
• Ensure regulatory compliance and manage risks effectively.
• Deliver exceptional client service and resolve issues promptly.
• Prepare operational reports and analyze data trends.
• Coordinate and deliver national projects ensuring successful outcomes.
• Travel across the UK to oversee operations and annually to India.

Skills

Leadership and team management skills

Problem-solving and decision-making abilities

Communication and interpersonal skills

Regulatory standards expertise

Organizational skills

Education

Pension Qualifications (PMI, CPA or equivalent)

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you\'ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We offer a great chance for a new Head of Client Change role on our Pension Administration Leadership Team. This position plays a vital role in leading administrative functions within the division; ensuring clients receive the needed expertise and support for their strategic goals efficiently.

How you\'ll make an impact

• Operational Management: Oversee daily operations, implement policies, and supervise performance metrics to ensure efficiency.
• Team Leadership: Lead, mentor, and develop a high-performing team, conducting regular reviews and fostering collaboration.
• Commercial Focus: Drive market understanding and achieve annual revenue targets.
• Process Improvement: Identify and implement process enhancements, streamline workflows, and leverage technology for optimisation.
• Compliance and Risk Management: Ensure regulatory compliance, manage risks, and conduct audits to maintain operational integrity.
• Client Service: Deliver exceptional client service, resolve issues promptly, and collaborate to enhance client experiences.
• Reporting and Analysis: Prepare operational reports, analyse data trends, and develop strategies to improve efficiency.
• National Initiatives: Coordinate and deliver national projects and events, ensuring successful outcomes and client satisfaction.
• Travel and Liaison: Travel across the UK to oversee operations and annually to India to support team integration and teamwork.

About You

Person Specification:

• We are seeking an experienced professional with over 5 years of expertise in pension administration management.
• The ideal candidate should demonstrate a successful history of coordinating and supervising multiple teams efficiently, with expertise in prioritizing countrywide initiatives and event teams being beneficial.
• Proficiency in regulatory standards and conformity within the pension field is a must. Pension Qualifications, PMI, CPA or equivalent is desirable.

Key Skills and Competencies:

• The successful individual will demonstrate exceptional leadership and team management skills, with a talent for motivating and developing team members.
• They should possess excellent problem-solving and decision-making abilities, alongside strong communication and interpersonal skills to cultivate relationships across all organisational levels.
• Proficiency in administrative management software and tools, along with analyzing data and generating detailed reports for senior management, is vital.

Personal Attributes:

• We seek someone who is exceptionally organized, detailed, forward-thinking, and creative, committed to continuous improvement.
• You should be capable of working both independently and collaboratively within a team, adapting to changing priorities and deadlines with ease.

Additional Requirements

• The role involves travel to administration offices across the UK and annual visits to India.
• A strong dedication to providing outstanding customer service and happiness is critical, as well as the capacity to recognize cultural differences and operate effectively in a global environment.

Contact: If you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. Gallagher has led with a commitment to sustainability and to support the communities where we live and work for more than 95 years.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please contact [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.