Head of Claims Service Key Account and Multinational (m/f/d)

Allianz; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

A leading company is seeking a Head of Claims Service based in London. This role focuses on enhancing customer experience and managing multinational claims. You will be responsible for implementing strategies that connect clients with Allianz's services and ensuring operational excellence in claims handling.

Benefits

Flexible working arrangements

Generous bonus scheme

Pension plan

Career development opportunities

Private healthcare

Parental leave benefits

Qualifications

• Strong market, competitor, and customer insight with client-facing experience.
• Experience in a Commercial market, Underwriting, or Claims.
• Basic understanding of AI is essential.

Responsibilities

• Drive regional multinational claims delivery and support innovation.
• Liaise with stakeholders and represent claims at senior management levels.
• Manage service standards while maintaining customer satisfaction.

Skills

Operational experience

Market insight

Customer relationship management

KPI understanding

Teamwork

Presentation skills

Insurance knowledge

Artificial Intelligence understanding

Job description

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We are looking for a Head of Claims Service, Key Account and Multinational (m/f/d), based in London.

Your Team

We are committed to delivering on our claims promise. At Allianz Commercial, we are committed to deliver superior claims experience to our customers: before, during and after a loss.

The Impact You Will Have

Reporting to the Regional Head of Claims UK, you will drive Allianz Commercial's multinational ambition by delivering a superior customer experience and managing regional claims delivery for key accounts. You will support sales strategies, maintain customer relationships, ensure feedback loops, and oversee KPI delivery and claims data quality. As a Claims Relationship Manager, you'll lead relationship management for allocated accounts, fostering connections post-binding and pre-loss. Additionally, you'll contribute to the global multinational community, advancing Allianz Commercial's value proposition and market profile through innovation.

Some of your specific responsibilities could include:

• Drive regional multinational claims delivery, translating growth ambitions into actionable strategies and supporting innovation.

• Collaborate with the multinational practice team on specific deal design and regional implementation, ensuring effective execution of international programs and supervising regional KPIs.

• Liaise with stakeholders, representing the claims division at senior management levels and actively promoting the claims proposition to brokers and clients.

• Contribute to sales planning, marketing activities, and account management for large international programs, enhancing claims service and customer onboarding to the customer portal.

• Coordinate across lines of business to consolidate claims updates, ensuring accurate reporting on international programs.

• Manage service standards and handle escalations, maintaining high levels of customer satisfaction and operational excellence.

What You'll Bring to the Role

• Operational experience in a Commercial market with exposure to significant lead business in Market Management, Underwriting, or Claims.

• Strong market, competitor, and customer insight, with personal experience in client and broker-facing activities.

• Proficiency in developing and delivering value propositions for customers, preferably with previous experience in claims or multinational settings.

• Experience working in a global matrix environment.

• General skills including presentation, benchmarking and KPI understanding, organizational development, insurance know-how in sales and operations, and effective teamwork.

• A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.

74847 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What's in it for you?

Let's care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other characteristics protected under applicable local laws and regulations. Diversity of thinking is an important part of our culture.

People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [e-mail]

Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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