Head of Claims Oversight | London, UK

Lloyd's; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Lloyd's is seeking a Claims Oversight Leader to enhance claims performance and elevate claims status within the market. This leadership role focuses on managing teams, ensuring compliance, and promoting best practices in claims management. Join a diverse environment that values professional growth and collaboration.

Benefits

Flexible Working Arrangements

Total Rewards Package

Diversity and Inclusion Initiatives

Qualifications

• Proven track record in managing external entities.
• Experience in overseeing end-to-end processes.

Responsibilities

• Oversee the Claims Oversight Team for excellent claims services.
• Make risk-based decisions for effective oversight.
• Utilize claims data to improve performance.

Skills

Leadership

Risk Management

Claims Management

Job description

Lloyd's is the world's leading insurance and reinsurance marketplace, committed to inspiring courage and building a sustainable, resilient, and inclusive future.

We are seeking a Claims Oversight Leader to oversee our Claims Oversight team, focusing on enhancing the performance of our members and elevating the status of Claims within Lloyd's market.

This leadership role requires a proven track record in managing external entities, overseeing end-to-end processes, and ensuring compliance with Lloyd's principles. Candidates may come from Claims, Delegated Authority, Audit, or Operations backgrounds.

Key Responsibilities:

1. Oversee the Claims Oversight Team to ensure Managing Agents provide excellent claims services aligning with Lloyd's expectations and supporting syndicate performance.
2. Make risk-based decisions to ensure effective oversight and collaboration across teams.
3. Develop and promote a 'best in class' approach to Claims management.
4. Monitor MAs' adherence to Lloyd's Claims Principles, proactively addressing potential risks.
5. Communicate assessment results and foster open dialogue.
6. Utilize claims data to improve performance.
7. Ensure quality assurance for claims reviews and thematic work.
8. Provide timely internal reports on claims oversight activities.
9. Design and maintain engagement models with senior management, brokers, and market groups.

This role reports to the Claims Director and is part of the claims leadership team, contributing to the strategic and operational oversight of the market.

Additional Information:

• We value diversity and inclusion, fostering a respectful environment that supports professional growth.
• Our flexible working arrangements and total rewards package aim to support work/life balance.
• Join Lloyd's to collaborate with industry leaders and develop innovative solutions to complex challenges.

For application support or adjustments, please visit: Application Support. Note: Clicking this link does not register your application.

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