Head of Central Operations

Dreams Ltd; High Wycombe; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading bed retailer is seeking a Head of Central Operations to enhance their retail operations. The ideal candidate will lead by example, ensuring excellent customer service while managing operational strategies. This role offers a competitive salary along with various benefits, including flexible hybrid working and access to onsite facilities.

Benefits

Discretionary annual bonus

Staff discounts

Private healthcare

Flexible working arrangements

Access to onsite gym

Qualifications

• Proven experience in a leadership role with a focus on operational efficiency.
• Strong stakeholder communication skills.
• Ability to adapt to fast-paced retail changes.

Responsibilities

• Develop and implement a central operational plan to align with business strategy.
• Lead key operational projects and manage compliance and risks.
• Create effective communication frameworks to engage retail teams.

Skills

Leadership

Effective Communication

Innovation

Detail Orientation

Customer Service

Data Analysis

Job description

At Dreams, we know your bed is the best place in the world. For the hours between sleep, we aim to make work a special place too. As the UK's most loved bed retailer, it’s important our people feel valued. Our team of over 250 works at our 'Bedquarters' in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We are passionate about our people-first culture, celebrating successes big and small. From payday treats to charity fundraisers and all-staff lunches, we believe doing things together makes us stronger.

Since 1985, we’ve been making bedtimes better. Owned by Tempur Sealy, the world’s largest bedding provider, we have a UK-based Bed Factory and offer store tours during onboarding to help you get bed-ucated.

With 208 stores nationwide, 6 warehouses, and 12 delivery centres, we sell 14,000 mattresses, bases, and headboards weekly. If you love beds and sleep, Dreams could be your perfect match.

About the Role

We’re seeking a Head of Central Operations to join our Retail Operations team in Loudwater, Buckinghamshire. You will be the voice of Retail, working collaboratively to ensure excellent customer service and smooth operations across all stores.

Your responsibilities include:

1. Developing and implementing a central operational plan aligned with business strategy.
2. Designing an optimal Store Operating Model to streamline processes and ensure consistency.
3. Identifying opportunities to simplify retail operations.
4. Managing store workload through capacity and impact planning.
5. Leading key business and operational projects.
6. Creating effective communication frameworks to engage retail teams.
7. Driving operational change to deliver benefits across stores.
8. Representing Operations in cross-business forums and projects.
9. Ensuring compliance and managing risks.
10. Building and empowering a diverse, capable team.
11. Leading by example and embedding company values.
12. Implementing succession planning.

Candidate Profile

Our ideal candidate:

• Sets a clear vision and leads with integrity.
• Communicates effectively with stakeholders.
• Identifies issues and develops innovative solutions.
• Builds and leads high-performing teams.
• Attends to detail and ensures quality.
• Adapts quickly to change.
• Focuses on delivering excellent customer service.
• Uses data and analytics for decision-making.
• Manages budgets and understands financial principles.

Benefits

In this role, you will receive:

• Discretionary annual bonus.
• Staff discounts on Dreams products and other brands.
• Opportunities to buy extra holidays, private healthcare, and savings schemes.
• Free onsite parking.
• Wellbeing support via the Retail Trust.
• Electric Car Scheme.
• Enhanced maternity and paternity pay from 2024.
• Access to a fully equipped on-site gym.
• Flexible hybrid working arrangements.