Head of Catering Operations

BaxterStorey; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A renowned catering company seeks a Head of Catering Operations in London to oversee client services and enhance operational efficiency. The ideal candidate will have exceptional leadership skills and be adept at managing budgets, team development, and client relations. Join a passionate team with a focus on culinary excellence and customer satisfaction.

Benefits

Bespoke training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Discounts from HAPI app

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Exceptional customer service and interpersonal skills.

Responsibilities

• Oversee day-to-day catering operations, ensuring smooth and efficient service delivery.
• Develop and execute strategic plans to enhance the catering business.
• Build and maintain strong relationships with clients.

Skills

Leadership

Communication

Organizational skills

Customer service

Financial management

Job description

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• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Catering Operations who strives to exceed expectations at every turn.

We are looking for an Head of Catering Operations for one of our top clients in Central London. This role requires excellent organisational skills, the ability to multitask, and strong communication capabilities. You will be responsible for delivering all aspects of catering services, ensuring high standards of food quality, customer service, and operational efficiency. This role involves strategic delivery of operations, team management, and collaboration with various departments to deliver exceptional catering experiences that exceed client expectations and contribute to the commercial delivery of the contract.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

Operational Management:

• Oversee day-to-day catering operations, ensuring smooth and efficient service delivery.
• Develop and implement operational procedures and standards to maintain high quality and consistency.
• Manage inventory, procurement, and logistics to ensure timely and cost-effective sourcing of supplies.
• Recruit, train, and supervise a team of catering staff, including chefs, servers, and support personnel.
• Foster a positive and productive work environment, promoting teamwork and professional development.
• Conduct regular performance reviews and provide feedback to staff members.

Strategic Planning:

• Develop and execute strategic plans to enhance the catering business and achieve company objectives.
• Identify market trends and opportunities for growth, expanding the catering services offered.
• Establish and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.

Client Relations:

• Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Customise catering offerings to meet client requirements, providing creative and personalised solutions.
• Address and resolve any client issues or concerns promptly and professionally.
• Prepare and manage budgets, controlling costs and maximising profitability.
• Monitor financial performance, analysing data to inform decision-making and strategic planning.
• Negotiate contracts with suppliers and vendors to secure favourable terms and pricing.

Compliance and Safety:

• Ensure compliance with health and safety regulations, maintaining a safe and sanitary environment.
• Implement and enforce food safety standards and procedures.
• Conduct regular audits and inspections to ensure adherence to policies and regulations.

Qualifications

• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Exceptional customer service and interpersonal skills.
• Proficiency in financial management and budget planning.
• Knowledge of food safety regulations and standards.
• Ability to work under pressure and meet tight deadlines.
• Strong communication and negotiation skills.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.