Head of Business Systems

Job Description

This is a critical role within a new Technology function of a global B2C organisation. The role focuses on strategy, improvement, innovation, and change.

About You

You should have experience in managing and leading business systems and project delivery teams. Following a recent restructure, there is an opportunity to shape the team and introduce new resources across three components within the organisational structure. A key aspect of this role is to introduce innovative methods for delivering engaging and meaningful applications/products to a large global audience across multiple channels. Experience in the Higher Education sector is desirable but not essential.

• Strong leadership, mentoring, and people development skills
• Degree or relevant work experience
• Experience in formulating and implementing business systems strategies globally
• Knowledge of Salesforce, Google Cloud, AWS (beneficial)
• Ability to oversee CRM processes, product management systems, technical support, and governance
• Experience in building high-caliber business systems and project teams
• Ability to influence senior stakeholders and instill confidence
• Experience managing external vendors
• Strong data analysis and interpretation skills

We offer a highly competitive salary (six-figure base), a generous pension scheme, 28 days' leave per year, and a range of personal and professional development opportunities. The role is based in Central London with flexible working arrangements, including two or three days of remote work per week.