Head of Business Performance & Delivery

Lloyds Banking Group; Broad Street; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Wellbeing programmes

30 days holiday

Job summary

Lloyds Banking Group is seeking a Head of Business Performance & Delivery to lead enterprise performance, reporting and governance across Corporate & Institutional Banking. The role shapes how performance data informs decisions.

You will own scorecards, operating models and oversight of service delivery, partner with senior leaders, and drive transformational initiatives while ensuring risk and control standards are met.

Hybrid working with flexible benefits supports work-life balance.

Qualifications

• Significant experience leading business performance within a large, complex organisation.
• Proven ability to develop enterprise performance management, scorecards and management information.
• Experience in senior reporting to boards and executive committees.

Responsibilities

• Own end-to-end business performance across CIB with clear visibility of performance, service delivery and risks.
• Lead development and evolution of the CIB Balanced Scorecard and executive reporting.
• Define operating models and organisation design to enable efficient, resilient delivery of priorities.
• Provide senior oversight of service delivery into LBCM with quality and resilience standards.
• Establish governance forums, performance measures and issue management for oversight.
• Act as a senior leader within Strategic Enablement, aligning to CIB priorities.
• Maintain operational control environment across the COO Business Unit and risk framework.

Skills

Senior leadership

Business performance

Executive reporting

Operating model design

Governance & risk

Strategic influence

Job description

End Date Monday 26 October 2026

Salary Range £0 - £0

Flexible Working Options

Hybrid Working, Job Share

JOB TITLE: Head of Business Performance & Delivery

LOCATIONS: Bristol / Edinburgh / London

HOURS: Full-Time

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

About This Opportunity

At Lloyds Banking Group, we're dedicated to helping Britain prosper and are seeking a Head of Business Performance & Delivery to play a key role in shaping how Corporate & Institutional Banking (CIB) delivers effective business management, organisational effectiveness and oversight of service provision to the non-ring-fenced bank.

The role will have a focus on:

• Owning end-to-end business performance across CIB, ensuring clear visibility of performance, service delivery, capacity, dependencies, risks and outcomes.
• Leading the development and evolution of the CIB Balanced Scorecard, Board metrics and executive reporting, ensuring clear, consistent and meaningful insight to support decision-making.
• Defining and embedding operating models and organisation design approaches that enable efficient, resilient and well-controlled delivery of CIB priorities.
• Providing senior oversight of service delivery into LBCM, ensuring CIB-provided services are delivered to agreed quality and resilience standards.
• Establishing strong business management disciplines, including performance measures, scorecards, service measures, issue management and governance forums, to support effective performance oversight and decision-making.
• Acting as a senior leader within Strategic Enablement, providing leadership support, challenge and oversight to ensure effective delivery and alignment to CIB priorities.
• Being accountable for the operational control environment across the COO Business Unit, with oversight of the Business Unit Control capability and associated first-line risk and control framework.

What We Need From You

Business Performance & Insight

Significant experience leading business performance within a large, complex organisation. You'll have a strong track record of developing and evolving enterprise performance management approaches, scorecards and management information that provide meaningful insight into business performance, risks, opportunities and delivery outcomes.

Performance Frameworks & Executive Reporting

Experience developing and maintaining reporting for senior leadership, Boards and executive committees, alongside performance measures that support effective decision-making. You'll be comfortable translating complex information into clear, actionable recommendations.

Operating Model & Organisational Effectiveness

Experience assessing, designing and embedding operating models and organisational structures that support effective delivery, clear accountability and organisational resilience. This may include organisation design, governance frameworks, service delivery models, organisational effectiveness and strategic transformation initiatives.

Service Provision & Delivery Oversight

Experience leading complex service delivery arrangements, with the ability to balance performance, quality, resilience, governance and business expectations. Experience of service provision or complex internal service delivery models within a regulated environment would be beneficial.

Strategic Leadership & Influence

A proven ability to build credibility and influence at senior levels, providing constructive challenge and recommendations that support strategic priorities and organisational outcomes. You'll be comfortable operating across complex matrixed environments, working across teams, functions and competing priorities.

Governance, Risk & Control Leadership

Experience leading within robust governance and control environments, with the ability to establish effective governance arrangements, support clear ownership of actions and communicate risk and control matters clearly to senior audiences.

Financial Services Experience

Knowledge of financial services and regulated environments would be advantageous. Experience of service provision between ring-fenced and non-ring-fenced banking entities, or a comparable complex organisational structure, would be beneficial.

This Is A Place For You

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.