Head of Business Operation & Business Support (Hospitality Distribution) with Chinese

Shiji Group; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a Head of Operations & Business Support based in the UK. The ideal candidate will manage and improve operations for hotel distribution products, oversee teams across regions, and contribute to business administration. Experience in hotel distribution, team management, and technical skills in API integrations required. Travel around 4 times a year is expected.

Benefits

Friendly, motivated multicultural team

Opportunities for growth and development

Training to meet role requirements

Qualifications

• Experience in the hotel distribution industry.
• Experience running a support operation.
• Experience managing teams across different cultures.
• Technical experience in API integrations and connectivity.
• Chinese language skills are highly preferred.

Responsibilities

• Manage implementation, support & PMO teams across different regions.
• Identify areas of operational & technical optimization.
• Support the Managing Director in business administration tasks.
• Travel approximately 4 times a year.

Skills

Hotel distribution industry experience

Support operation management

Team management across cultures

Technical experience in API integrations

Chinese language skills

Job description

Overview

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes and solutions for over 91,000 hotels worldwide. The best hotels run on Shiji day and night.

Role

Horizon Distribution, part of Shiji Group, is looking for an experienced and dynamic Head of Operations & Business Support to manage and continuously improve all aspects of our operations. You will oversee all aspects of our after-sales operation for both of our products – Horizon Distribution's online booking platform and IcePortal Content. You will be tech-savvy, analytical, enjoy exploring how to use technology to do things better and faster, and you will be a good communicator. You should be professional and presentable, capable of meeting and talking to customers directly.

Responsibilities

• Manage implementation, support & PMO teams across different regions.
• Identify areas of operational & technical optimization, and lead such initiatives.
• Support the Managing Director in other business administration tasks.
• Travel is required, approximately 4 times a year.

Qualifications

• Experience in the hotel distribution industry.
• Experience running a support operation.
• Experience in managing teams across different cultures.
• Technical experience in API integrations, connectivity.
• Chinese language skills highly preferred.

Benefits / Opportunities

• Friendly, motivated and talented multicultural team.
• Opportunities to grow and develop with Shiji.
• Training to meet role requirements.