Head of Business Intelligence

AbbVie; England; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Business Intelligence to lead a dynamic team focused on delivering strategic insights and analytics. This pivotal role involves overseeing Business Analytics, Data Visualization, and Customer Insights to support brand planning and performance management. You will collaborate with cross-functional teams, manage vendor relationships, and ensure compliance with market research guidelines. The position offers an exciting opportunity to drive innovation and efficiency within the organization while contributing to a positive team culture. If you have a passion for data and leadership, this role is perfect for you.

Benefits

Comprehensive benefits

Bonus package

Career development opportunities

Qualifications

• Experience leading Business Intelligence teams and managing analytics.
• Strong vendor management and market research experience.

Responsibilities

• Lead the Business Intelligence Team and ensure timely delivery of insights.
• Optimize BI systems and manage budgets while fostering a positive team culture.

Skills

CRM tools

Sales Force metrics

Project management

Analytical skills

Communication skills

Education

Experience in pharmaceutical sector

Understanding of NHS environment

Tools

SFE tools

Market research agencies

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We aim to have a remarkable impact on people's lives across key therapeutic areas – immunology, oncology, neuroscience, and eye care – as well as products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, visit www.abbvie.com. Follow us on X, Facebook, Instagram, YouTube, LinkedIn, and TikTok.

Job Description

Head of Business Intelligence

• Lead and manage the Business Intelligence Team, comprising Business Analytics, Data Visualisation, and Customer Insights.
• Report to the Customer Excellence Director.
• Location: Maidenhead (hybrid work, 3 days per week).
• Offer comprehensive benefits, a bonus package, and excellent career development opportunities at AbbVie.

Job Overview

The Business Analytics team delivers insightful analysis to support brand planning, reporting, and performance management. Data Visualisation oversees the strategic visualization of insights, while Customer Insights provides cost-effective data, market research, and brand insights to inform decision-making. The role involves managing demand across these areas, ensuring strategic priorities and deadlines are met, and implementing changes in the Customer Engagement model across the affiliate.

Key Responsibilities

Leadership and Management

• Recruit, manage, and develop team members, setting priorities and objectives.
• Ensure timely delivery of customer insights to brand and launch teams.
• Support Affiliate Leadership and Business Unit Managers with insights.
• Optimize BI systems and processes for efficiency.
• Manage budgets and vendors, adhering to procurement best practices.
• Contribute to the Customer Excellence Leadership Team (CELT) and promote BI internally and externally.
• Collaborate with WE&C and Global teams to align plans with UK needs.
• Foster a positive culture within the BI team and broader division.

Compliance

• Manage market research review processes in line with ABPI, BHBIA, and EPhMRA guidelines.
• Guide team activities within policy and timeline requirements.
• Develop SOPs and policies for Market Research and insight gathering.
• Create training programs for team compliance and development.

Operational Delivery

• Ensure delivery of data and insights for brand and launch plans.
• Develop data strategies with the data transformation team.
• Manage quality market research programmes.
• Provide informed analysis on products, therapy areas, and competitors to optimize performance.

Qualifications & Competencies

• Experience with CRM, SFE tools, and sales force metrics.
• Pharmaceutical sector experience, understanding brand planning and NHS environment.
• Vendor management experience, especially with market research agencies.
• Strong project management skills and cross-functional collaboration experience.
• Excellent communication skills.
• Highly analytical and problem-solving abilities.

Additional Information

AbbVie is an equal opportunity employer committed to integrity, innovation, and community service. For US & Puerto Rico applicants, learn more at this link. For reasonable accommodations, visit this link.