Head of Business / General Manager

ferri gharavi-smith; Waltham Cross; On-site; GBP 70,000 - 106,000; Full time

Job summary

A leading dealership group is seeking a dynamic and experienced Head of Business for their flagship used car dealership in Waltham Cross. This role involves overseeing dealership operations and leading a large sales team to achieve excellence in customer service and profitability. The ideal candidate will have a proven track record in the automotive industry, strong leadership skills, and a drive to exceed targets while fostering a culture of continuous improvement.

Benefits

Fully electric company car

Clear progression pathway

Supportive team environment

Qualifications

• Proven success in automotive sales, ideally within a used car dealership.
• Experience leading a large team and delivering outstanding commercial results.
• A hands-on leader with a clear customer-first mindset.

Responsibilities

• Lead and manage a team of over 30 sales executives.
• Drive business performance across all key metrics, particularly used car sales.
• Oversee compliance and ensure an exceptional customer experience.

Skills

Communication

Negotiation

Organisational Skills

Job description

Head of Business / General Manager - Used Cars

Location: Waltham Cross

Salary: £70,000 basic + Bonus - £106,000 OTE + Profit Share

Benefits: Fully electric company car | Clear progression pathway | Leading dealership group

An exciting opportunity has arisen for a talented and ambitious General Manager / Head of Business to take charge of a high-performing used car dealership in the Waltham Cross area. Representing a business that caters to the full market - offering every make, model, and brand - this is a role for someone who thrives on challenge, leads from the front, and delivers results.

This is a flagship site for the group, offering significant scope to make your mark, influence performance, and develop a thriving team in a fast-paced, rewarding environment.

What's On Offer

• £70,000 basic salary
• Up to £106,000 OTE, plus profit share
• Fully electric company car
• Fast-growing company with excellent opportunities for career development
• A diverse, dynamic, and supportive team environment
  
  

About The Role

As Head of Business, you will be responsible for the overall performance and day-to-day operations of the dealership. You will inspire and lead a large team-over 30 sales executives-ensuring customer service excellence, consistent profitability, and operational efficiency.

You'll oversee all departments, with a strong focus on used car sales performance, and work closely with service and aftersales to maintain high standards across the site.

Key Responsibilities

• Lead, manage and develop the sales team, setting clear objectives and providing consistent feedback
• Drive business performance across all key metrics, particularly used car sales
• Oversee deal files, handovers, pipeline management, and stock control
• Uphold compliance and ensure an exceptional customer experience throughout the dealership
• Collaborate with service and aftersales functions (including two on-site technicians)
• Champion a culture of continuous improvement and innovation
  
  

What We're Looking For

• Proven success in automotive sales, ideally within a used car dealership or car supermarket
• Experience leading a large team and delivering outstanding commercial results
• Strong communication, negotiation, and organisational skills
• A hands-on leader with a clear customer-first mindset
• Commercially astute with a drive to exceed targets and grow the business
• Aftersales/service experience would be advantageous, but not essential
  
  

Working Pattern

• A mixture of weekdays and weekends, based on a rota
• Typically 4 to 5 long days per week, in line with the dealership's extended opening hours (until 9 pm)
• Weekend working is essential due to peak business activity-one weekend off every 5-6 weeks (in addition to your usual 2 or 3 days off that week)
• Initial in-house training will include travel to other sites, with accommodation and mileage covered by the company
  
  

Ideal For

• A driven General Sales Manager ready to step into a senior leadership role
• Or an experienced Head of Business / Dealer Principal looking to take on a flagship site with strong support and real opportunity
  
  

To learn more or to apply, contact Command Recruitment today.