Head of Business Analysis

Calastone; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in financial technology seeks a Business Analysis Team Manager to develop and oversee a team that delivers implementation projects across their product portfolio. The successful candidate will play a key role in promoting business analysis as an essential function within the organization and will manage both team dynamics and project requirements.

Qualifications

• Experience in managing a Business Analysis team.
• Strong understanding of financial product lifecycle and project management processes.
• Ability to communicate effectively and build consensus.

Responsibilities

• Develop and manage the Business Analysis team.
• Ensure effective documentation and governance in projects.
• Drive the adoption of best practices and tools.

Skills

Business Process Modelling Notation (BPMN)

UML

Data modelling

SQL server

Industry messaging protocols

Behaviour Driven Development

Education

BCS Business Analysis Diploma

CISI Investment Operations Certificate

Tools

Jira

Confluence

Microsoft Office Suite

Job description

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Role Purpose

The purpose of the role is to develop and manage a dedicated Business Analysis team, working to deliver implementation projects for our clients across our product portfolio, in addition to supporting internally facing projects.

Key Responsibilities

• Working with the Head of Product to ensure the Business Analysis team has the tools, processes and practices to enable it to operate at a world class level. This includes our documentation set and governance process for how analysis is carried out across the project lifecycle.
• Promoting an awareness of Business Analysis as an essential function and raising the profile of the team within the organisation will be a key component of the role.
• Managing the Business Analysis team, you will work collaboratively with our Project Management and Product Delivery functions to ensure projects are resourced appropriately.
• Working collaboratively with Product, Technology and Project Management, to ensure business requirements are elicited, captured and managed effectively in accordance with agreed processes.
• Coaching and mentoring your team, enabling them to develop their product and industry knowledge to supplement their Business Analysis skills.
• In addition to team management, acting as an individual contributor, carrying business analysis activities on projects across our portfolio.
• Define and own the Analysis Framework, ensuring it is applied consistently and appropriately across our project portfolio.
• Drive the adoption of industry best practices both in terms of tools and techniques, drawing on previous experience in these areas, and ensuring it is done it a collaborative, inclusive manner.
• Acts as an ambassador for Business Analysis as a discipline across the business, promoting an understanding of the role of the BA across the organisation.
• Management of both less experienced staff and other managers within their area.

Other Responsibilities

• Accountable for the scheduling and delivery of business analysis output.
• Responsible for ensuring analysis is conducted according to the agreed process, to the required levels of quality and in line with industry best practice.
• Fostering a common sense of identity and corporate culture within Business Analysis.
• Ensuring all required skillsets are developed and maintained across the team through matrix management and forecasting.
• Delivery of regular and meaningful management information on team activities to Head of Product and other senior stakeholders.
• Acts as an escalation point for project issues.
• Documents business requirements and produces other business-technical documentation to a high level of quality.

Required Knowledge & Experience

• Business Process Modelling Notation (BPMN)
• UML
• Data modelling
• SQL server
• Industry messaging protocols, including FiX, ISO15022, ISO20022, XML, JSON, CSV
• Microsoft office suite
• Software development lifecycle in an Agile environment
• Behaviour Driven Development and use of gherkin syntax
• Jira
• Confluence

The business knowledge and experience required includes but is not limited to -

• Roles and actors involved within funds distribution
• Functions within a fund management company and the broader funds ecosystem
• Processes involved within the lifecycle of a fund
• Types of financial product
• Role of the regulator
• Market practice
• Project management processes and techniques
• Business analysis practices and techniques
• Problem management processes and techniques
• BCS Business Analysis Diploma preferred
• CISI Investment Operations Certificate preferred

Person Specification

• Communication -
  • Clear and assured communicator of their area's role within the broader company, in addition to being an advocate for the team.
  • Communicates the corporate strategy, in addition to the priorities, targets and goals both within and outside of the team.
  • Provides clear and fair feedback to colleagues and encourages a feedback culture within the organisation.
• Conduct -
  • Tactful and politically savvy in all matters relating to their role.
  • Leads by example and operates in a transparent, open and inclusive manner.
• Teamwork -
  • Able to support and unblock those both within and outside of their team.
  • Trusted adviser to own manager, and others in the senior management team.
  • Able to pre-empt potential conflicts, in addition to being able to manage and mediate existing conflicts.
• Leadership & Management -
  • Motivates and unites the team behind a common cause.
  • Steadily able to manage team members and other people managers across all stages of team development, including the ability to deal with underperformance and conflict within the team.
  • Designs and owns processes and procedures that allow for efficient and effective execution of work with an appropriate level of management oversight.
• Knowledge -
  • Wide breadth of knowledge and high-level understanding of all areas they own.
  • Strong understanding of the wider business context in which the company and area they own operates.
• Delivery and Impact -
  • Ability to balance risk and complexity when devising delivery plans, accepting risk when appropriate.
  • Establishes when to delegate, when to develop capability and when to lead initiatives directly.
  • Thorough, credible and showing attention to detail across all areas of work.
• Problem Solving -
  • Solves complex or ambiguous business problems, individually or through organisational means, bringing benefit to an industry or multiple parties.
  • Builds consensus to solutions where there is divergent viewpoint through negotiation and agreement.
• Organisation -
  • Defines the roles and responsibilities within their function.
  • Establishes resource requirements within their function.
• Ownership -
  • Accountable for the results delivered by their area of the business.
  • Able to act autonomously.
• Planning -
  • Able to plan both strategically and tactically and brings structure and organisation to complex problems.
  • Create processes that result in efficient and consistent decision making.
• Influence -
  • Influences different areas across the company, including at senior management levels.
  • Mentors others.

Our commitment to Diversity and Inclusion

The company is committed to building a diverse, equitable, and inclusive workplace where all employees can thrive, contribute their best and achieve their full potential. We ensure that all recruitment, promotion, and reward decisions are capability-based without regard to protected characteristics. We want you to perform at your best in the recruitment process; if you require any reasonable adjustments for any part of the recruitment process, please let us know.