Head of Brand & Communications - Nespresso

Prmoment; Crawley; Hybrid; GBP 85,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Private health care

Discretionary annual bonus

Pension—up to 12%

12 flexible leave days

2 paid volunteering days

Personal development focus

Job summary

Nespresso is seeking a Head of Brand Marketing & Communications in Crawley to shape the UK & Ireland brand. You will lead the development of premium campaigns, content, PR, influencer and CRM activities that strengthen our premium positioning and connect with customers across channels.

You will drive strategy, inspire teams, and partner with global stakeholders to deliver bold, measurable results while ensuring a premium consumer experience and growth across B2C and B2B segments.

Qualifications

• A strong background in brand marketing, communications, media or campaign leadership.
• Experience building premium brands in a fast-moving consumer environment where creativity and commercial results go hand in hand.
• Ability to create integrated brand and communications plans across channels.

Responsibilities

• Set the vision for Nespresso’s brand and campaign strategy across the UK & Ireland, bringing together creativity, insight and commercial ambition.
• Create integrated B2C and B2B campaigns that build brand love, spark desire and deliver measurable business impact.
• Connect campaign, content, PR, influencer, CRM and media activity into one powerful, joined-up communications ecosystem.
• Bring global campaigns to life locally, translating big brand ideas into relevant activations that resonate with British and Irish consumers.
• Elevate CRM content to be more connected and engaging across the customer journey.
• Lead and develop a talented team across Brand & Campaign, Content, PR & Influencer and CRM.

Job description

# Head of Brand & Communications - Nespresso**£85,000 - £90,000 • Nespresso • Crawley, West Sussex****Head of Brand Marketing & Communications****Business Area: Nespresso****Location: Crawley based (2-3 days in person across Crawley and London Hub)****Permanent Contract****Salary: £85,000- £90,000 depending on experience****Some Of Our Other Fantastic Benefits*** 17% car allowance* Private health care* Discretionary annual bonus* Generous pension scheme – up to 12% contribution from Nestlé* 12 flexible leave days on top of 25-day holiday entitlement* 2 paid volunteering days* A focus on personal development and growthAlthough this is a full-time opportunity, please speak to us about what flexibility means to you. We are always open to discussing individuals’ flexible working needs, so please don’t let this stop you from applying. Ready to shape how one of the world’s most iconic coffee brands shows up, stands out and connects with consumers? At Nespresso, we don’t just sell coffee, we create exceptional experiences. As a global leader in premium coffee, we continue to redefine coffee moments through innovation, quality and unforgettable customer experiences. We’re looking for a **Head of Brand Marketing & Communications** to shape how Nespresso shows up across the UK & Irish markets. In this high-impact leadership role, you’ll build long-term brand equity while driving short-term commercial performance across our B2C and B2B channels.**Your Impact**Reporting into the Marketing Director, you’ll be the creative and strategic force behind how Nespresso connects with consumers, customers and partners across the UK & Ireland. From bold campaign thinking and standout storytelling to PR, influencer, CRM and media integration, you’ll shape a brand experience that feels premium, distinctive and unmistakably Nespresso. Key responsibilities include:* Set the vision for Nespresso’s brand and campaign strategy across the UK & Ireland, bringing together creativity, insight and commercial ambition.* Create integrated B2C and B2B campaigns that build brand love, spark desire and deliver measurable business impact.* Connect campaign, content, PR, influencer, CRM and media activity into one powerful, joined-up communications ecosystem.* Bring global campaigns to life locally, translating big brand ideas into relevant, beautifully executed activations that deeply resonate with British and Irish consumers.* Shape content, PR and influencer strategies that earn attention, create cultural relevance and strengthen Nespresso’s premium positioning.* Elevate CRM content so it feels more connected, engaging and purposeful across every stage of the customer journey.* Partner with our Head of Media of media strategy to ensure our content lands in the right places, reaches the right audiences and drives performance across paid, owned and earned channels.* Champion Nespresso’s brand identity, tone of voice and visual expression, ensuring every touchpoint feels unmistakably premium.* Inspire agency partners across creative, media, PR and production to deliver outstanding, insight-led work that raises the bar.* Lead and develop a talented team across Brand & Campaign, Content, PR & Influencer and CRM creative, creating the conditions for brilliant work to thrive and teams to flourish.**Your ingredients for success**To succeed, you’ll be a brand builder, storyteller and commercially minded leader who knows how to turn insight into ideas that connect and convert. You’ll bring the confidence to shape strategy, the creativity to push thinking further, as well as the leadership style to inspire teams, partners and stakeholders to deliver brilliant work.**Essential experience and skills:*** A strong background in brand marketing, communications, media or campaign leadership, with the confidence to shape strategy at pace.* Experience building or growing premium brands, ideally in a fast-moving consumer environment where creativity and commercial results go hand in hand.* A proven ability to create integrated brand and communications plans that cut through, connect with audiences and deliver impact across multiple channels.* A sharp understanding of how content, PR, influencer, CRM and media come together to create a distinctive and consistent brand experience.* Experience getting the best from agency partners, setting clear direction and inspiring brilliant creative, strategic and operational delivery.* A natural collaborator and confident influencer, able to build trust and momentum across local teams, global stakeholders and external partners.* A people-first leadership style, with the ability to inspire, coach and develop high-performing teams.* A curious, insight-led mindset, with the ability to spot opportunities in data, culture and consumer behaviour and turn them into action.**Desirable experience:*** Experience bringing B2C and B2B communications together into one clear, compelling brand story.* Experience shaping CRM content that feels thoughtful, relevant and connected across activation and lifecycle campaigns.* A strong network across UK and Irish PR, influencer, media, or wider communications partners that can help unlock fresh thinking and opportunities.* A passion for premium consumer brands, customer engagement and creating marketing that feels both beautiful and effective.If you’re excited by premium brands, creative excellence and integrated communications, we’d love to hear from you.**What You Need To Know**Job advert posting date 18th Sept 2026 Job advert closing date 2nd October 2026 We’ll be considering candidates as they apply and may close this advert early if we receive enough applications, so please don’t delay in submitting your application.**Our Commitment to Inclusive Hiring**At Nestlé, our values are rooted in respect. We believe that embracing diversity and creating an inclusive environment enables everyone to reach their full potential and drives innovation. We welcome applicants from all backgrounds. We know that not everyone will meet every requirement listed in this advert. If you're excited about the opportunity and can demonstrate relevant skills, experience or potential, we’d encourage you to apply.**Accessibility and Adjustments**At Nestlé, we're committed to creating an inclusive and supportive recruitment experience where everyone can perform at their best. If you require any adjustments at any stage of the recruitment process, please let us know. We'll work with you to understand your needs and make appropriate arrangements. Any information you share with us will be treated in the strictest confidence and used only to support you throughout the recruitment process. To find out more about Nestlé’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace To find out more about your recruitment journey with Nestlé: Recruitment Journey | Nestlé UK & Ireland #NespressoApply for this role