Head of Billing and Credit Control

Kerv Digital; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital services company is looking for a Billing and Credit Control Manager to lead their teams and drive automation in billing processes. The ideal candidate will have telecoms billing experience, strong team management skills, and a proven track record in system migrations. This senior role involves ensuring accurate invoicing and cash collections while fostering a culture of continuous improvement across teams. Located in the City of Westminster, this position offers a unique opportunity to shape the future of billing operations.

Qualifications

• Experience developing and coaching billing and credit control teams.
• Proven track record of successful system migrations.
• Strong background in automating manual processes for billing.

Responsibilities

• Lead Billing and Credit Control teams to ensure timely invoice issuance.
• Work with transformation team to design global processes.
• Manage end-to-end billing creation and cash collection.

Skills

Telecoms billing experience

Team management

Continuous improvement

Collections and debt recovery strategies

Education

ACCA/CIMA or similar qualification

Job description

Overview

This role will be responsible for leading the Billing and Credit Control teams. A successful candidate will ensure the accurate and timely issuance of invoices, as well as working with our transformation team to design and implement global processes across all our practices. There are several practice migrations taking place currently and the successful candidate will have experience in guiding a team to implement the right strategy for success. The business has gone through a significant deal of change, and we are currently completing several migrations and system overhauls in billing. This role will play a key role in ensuring we move from a manual to automated approach for billing and subsequent collections. This role reports into the Group Financial Controller. This is a senior position in the team, and you will be expected to be a role model for those you\'re managing and a key point of contact within the business.

Your Part to Play

• Reviewing and providing an assessment of the current processes in order to create a roadmap to move towards automation and overhaul the current manual processes.
• Work together with our transformation team to drive changes, implementations and improvements.
• Managing a team of credit controllers and billing specialists.
• Being responsible for the end-to-end billing creation and cash collection process.
• Business partnering with division account managers to ensure timely billing and post billed collections - manage all stakeholders\' expectations during the billing and collection processes.
• Ensuring accurate and timely completion of the monthly billing processes - bringing the number of days to complete this process down to facilitate a quicker monthly close overall.
• Managing cash collections and feeding this into the short term weekly cashflow.
• Develop policy and process documents in order for knowledge share to take place across the billing and credit control teams.
• Manage the customer ticketing service and reduce the number of tickets open at any given time.
• Be a key point of contact during the audit for billing and credit control support.
• Driving a culture of continuous improvement and best practice processes.
• Develop and implement a vision for the billing and credit control teams and track against KPIs that you identify.
• Have Telecom\'s billing experience.
• Have successfully managed a team previously through a significant period of change.
• A track record of strengthening and retaining a high performing team.
• Have experience developing and coaching a billing and credit control team, and ensuring the importance of communication between both teams is central to the success of the team.
• A strong background and previous experience of system migrations and implementations, as well as a track record of success in automating processes that were previously manual.
• Have excellent knowledge of collections and debt recovery strategies.
• Be able to demonstrate a downward movement in debt collection balances in previous roles.
• Have previous treasury management experience linked to predicting future billings, cash collection expectations and taking part in the cashflow forecasting process on a weekly basis.
• ACCA/CIMA or similar qualification.
• You will live the Kerv values