Head of Bars and Retail

Legends/ASM Global Europe; York; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering service provider is seeking a Head of Bars and Retail to manage beverage operations at a prestigious UK racing venue. The ideal candidate will have extensive experience in bar management, strong interpersonal skills, and a commitment to delivering excellent customer service. This role offers competitive benefits including 25 days of annual leave and health support programs.

Benefits

25 days of annual leave

Life Assurance policy

Healthshield support

Employee Assistance Programme

Free on-site parking

Qualifications

• Experience managing high volume multi-bar environments.
• Ability to maintain beverage supplier relationships.
• Experience in training and staff development.

Responsibilities

• Manage drinks operations for race days and events.
• Maintain and oversee beverage stock management.
• Deliver high-quality food and beverage service.

Skills

High volume multi-bar management

Strong interpersonal skills

Excellent Excel knowledge

Decision making

Team player

Ambitious and energetic

Education

5 years of Bar & Cellar management experience

Personal license holder

Tools

Epos and stock management systems

K Stock

Job description

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CGC Event Caterers are on the lookout for a Head of Bars and Retail to join our incredible team at one of the country’s most prestigious racing venues, York Racecourse! Often catering for up to 40,000 racegoers on a race day and hosting a wide variety of premier non-race day events including exhibitions, conferences, banqueting, parties, and weddings, the Head of Bars and Retail will manage and drive the implementation and delivery of retail food and drink operations for both race day and non-race day events.

About Us

We are also the European Catering Division for ASM Global, the global leader in delivering live entertainment and events. CGC Event Caterers is a long-established caterer with decades of experience in the hospitality industry. We operate at venues of all sizes and have exclusivity at prominent sporting, entertainment, and cultural locations across the UK.

In the UK, we proudly operate at the following venues:

• The Sun Pavilion – Harrogate
• LNER Community Stadium – York
• Theatre Royal and Concert Hall – Nottingham

What we can offer

• You will work hard at CGC, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave.
• We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
• Have a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, CGC will help with these unexpected costs for you and any children.
• We understand that occasionally you might need some support to feel your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
• Free on-site parking – enjoy the convenience of stress-free parking, right where you work!

Key Responsibilities

• Managing the drinks operations across all race days and C&E
• Manage the day-to-day administration of K Stock – drink stock management system.
• Maintain and manage beverage supplier relationships
• Complete product orders in a timely manner using KStock & Epos historical data to produce these orders to ensure no stock outs for race days and events.
• Liaise with the commercial team to ensure customers’ requirements are catered for.
• Ensure the Bars team complete thorough cellar management including, line cleaning, stock control, and equipment maintenance.
• Deliver and identify training for the Bars team—i.e., the perfect pour.
• Develop the retail offer both in terms of enhancing the presentation of outlets and the quality of the products delivered.
• Work with our F&B development team to continually develop ranging to drive sales and GP working with departments to deliver GP.
• Oversee and manage retail, conference, and banqueting events as allocated by the head of F&B.
• Deliver good quality food and beverage products & service and develop the retail offer to enhance the customer experience.
• Understand market trends to develop and enhance our offer and delivery.

Person Specification

• Experience of high volume multi-bar management.
• 5 years’ Bar & Cellar management experience.
• Strong interpersonal skills and the ability to make key decisions.
• Ambitious, energetic, and a great team player.
• Excellent knowledge of Excel.
• Personal license holder
• Experience of working with Epos and stock management systems.
• Comfortable with manual handling.
• Forklift license preferable but not essential.