Head of Banking Solutions - Retail

Starling Bank; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A pioneering financial institution is seeking a Head of Banking Solutions - Retail to lead the development of savings products. You will focus on customer needs and performance while managing product risk. This role allows for cross-functional collaboration and aims to enhance customer experience. If you have extensive product management experience and a drive for customer satisfaction, we encourage you to apply.

Benefits

25 days holiday plus public holiday allowance

Extra day’s holiday for your birthday

Private Medical Insurance

Life insurance at 4x your salary

Salary sacrifice pension scheme

Qualifications

• Extensive product management experience with robust customer, commercial, and regulatory focus.
• Understanding and application of Consumer Duty.
• Good interpersonal and communication skills.

Responsibilities

• Design and deliver new customer solutions.
• Manage product’s performance and P&L.
• Engage effectively with key parts of the Bank including Product / Technology.

Skills

Product management experience

Customer orientation

Stakeholder management

Interpersonal skills

Ability to work cross-functionally

Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

Ready to shape the future of retail banking?

As our Head of Banking Solutions - Retail, you have real scope to influence how we shape and scale our personal savings proposition with the opportunity to grow into other banking product areas over time.

You'll lead the development and delivery of savings products, with a focus on customer needs, performance, and compliance. You'll also help foster an inclusive and supportive team culture, one that values collaboration, continuous improvement, and thoughtful decision making.

This role sits at the intersection of commercial strategy and customer value, ideal for someone who enjoys working cross-functionally and making a meaningful impact.

Key Responsibilities include:

• Design and deliver new customer solutions
• Work with the propositions team to ensure that new solutions are targeted at priority segments
• Manage product’s performance and P&L
• Drive customer growth and active customers
• Understanding end-to-end customer journeys and funnels to improve customer experience
• Own 1st line product risk management through the product lifecycle (i.e. design, build, test, launch, onboard, in life, exit)
• Engage effectively with key parts of the Bank including Product / Technology, Finance, Marketing, Operations, Legal, 2nd and 3rd line
• Ensure a strong 1st line product risk culture and ensure good outcomes for customers through appropriate governance
• Ensure product reviews are completed on time and to the requisite standard
• Build and empower a robust customer solution and performance driven team that is inclusive, ambitious and engaged

• Extensive product management experience with robust customer, commercial and regulatory focus
• Substantial experience managing a high performance team
• Track record of delivering growth and launching new products safely
• Understanding of control and regulatory environments and experience of managing risk and compliance
• Customer orientation - excited and driven by the opportunity to better understand retail customers and their needs and building E2E journeys and solutions for them
• Understanding and application of Consumer Duty
• Excellent stakeholder management and influencing skills. Able to work effectively cross-team to make things happen, dealing with everyone, across all functions at all levels.
• Good interpersonal and communication skills
• Comfortable working across a variety of tasks and able to prioritise and stay focused
• Thrives in a structured yet evolving environment where clear goals and collaboration are key

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.