Head of Authorisation & Regulatory Operations

UKRN; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Job summary

The Solicitors Regulation Authority (SRA) is seeking a Head of Authorisation (Senior Operations Manager) to lead the Authorisation function.

You will deliver the annual practising certificate renewals, maintain the roll, and manage complex casework, directing a 40–50 strong team while driving continuous improvement and service excellence.

The role requires strong operational delivery, data-driven decision making, and collaborative leadership across the organisation.

Responsibilities

• Deliver the annual practising certificate renewals exercise.
• Keep the roll that records practitioners practicing status annually.
• Manage casework in a regulated environment.
• Direct a team of 40–50 professionals with a culture of high performance.
• Drive continuous improvement and deliver high-quality customer service.
• Collaborate with colleagues across the SRA to align with regulatory goals.

Job description

The Solicitors Regulation Authority (SRA) is seeking a Head of Authorisation (Senior Operations Manager) to lead the Authorisation function.

You will deliver the annual practising certificate renewals, maintain the roll, and manage complex casework, directing a 40–50 strong team while driving continuous improvement and service excellence.

The role requires strong operational delivery, data-driven decision making, and collaborative leadership across the organisation.