Head of AI and Capacity Creation - CFT | Stirling, UK

M&G plc.; Stirling; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of AI and Capacity Creation to bridge strategy and technology. This pivotal role involves defining and executing AI initiatives to drive efficiency and innovation across the organization. You will collaborate with senior stakeholders to develop strategies that align with long-term goals, ensuring the effective use of intelligent automation technologies. Join a dynamic team committed to fostering an inclusive culture while delivering exceptional results in the financial services sector. If you're passionate about AI and analytics, this role offers a unique opportunity to shape the future of the organization.

Qualifications

• Experience scaling intelligent automation initiatives within financial services.
• Strong understanding of AI, Analytics, and ethical AI practices.

Responsibilities

• Define approaches for measuring AI and analytics value and capacity creation.
• Lead AI-driven projects to enhance productivity and operational efficiency.

Skills

AI and Analytics

Strategic Planning

Stakeholder Management

Robotic Process Automation (RPA)

Communication Skills

Problem-Solving Skills

Education

Advanced degree in Computer Science

Degree in Data Science

Degree in Artificial Intelligence

Job description

At M&G, our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

Head of AI and Capacity Creation - CFT

Job Summary

This role bridges the gap between organizational strategy and actionable technology initiatives. You will define the approach for how we measure and track the value and capacity creation we generate through AI and analytics opportunities, partnering with the CITOs, AI and Analytics leads in the Business teams to help achieve a 30% efficiency uplift by 2028. You will help teams identify and shape strategic initiatives, create compelling business cases, and ensure alignment with business objectives. You will be a disruptive thinker, shaping the Corporate Functions' strategic technology direction to ensure they remain at the forefront of innovation.

You will work closely with senior business and technology stakeholders to analyze opportunities, address complex challenges, and develop strategies that align with long-term goals, specifically around capacity creation. Responsibilities include strategizing and planning initiatives to leverage intelligent automation technologies such as robotic process automation (RPA) and artificial intelligence (AI) to optimize business processes. This involves identifying opportunities for automation, designing solutions, overseeing implementation, and continuously refining processes to drive efficiency and innovation.

Key Responsibilities:

Strategic Leadership

• A disruptive leader, at the forefront of AI trends and technologies, with the ability to develop and execute AI and Analytics strategies that align with business goals, focusing on capacity creation and operational efficiency.

Innovation & Technology Adoption:

• Identify high-impact AI and Analytics use cases, exploiting opportunities for innovation and process optimization, and articulating these in a way that is understandable to non-technical stakeholders to ensure buy-in at all points.
• Create roadmaps and delivery plans to achieve the proposed strategies. Define and develop metrics and KPIs to measure performance and impact of initiatives.

Productivity Enhancement:

• Lead AI and analytics-driven projects aimed at increasing productivity and operational efficiency within support functions.
• Collaborate with department heads to integrate AI and analytics solutions that address specific business challenges.
• Develop and implement an enterprise-wide AI and analytics strategy aligned with business goals to enhance productivity across corporate functions.
• Identify opportunities for AI and analytics adoption to streamline processes and improve efficiency.

Stakeholder Management:

• Build strong relationships with senior stakeholders to drive and shape the technology and AI & Analytics strategy, ensuring alignment with Enterprise Architecture and the CTO.
• Experience in creating metrics to measure automation benefits, including automated FTE and risk benefits.

• Market Analysis: Identify innovation opportunities across Corporate Functions Technologies (HR, Finance, Risk, CoSec & Legal), staying informed about industry trends and emerging technologies.

Qualifications:

• Demonstrable experience scaling intelligent automation initiatives within financial services.
• Strong understanding of AI and Analytics, associated governance, and ethical AI practices.
• Excellent strategic planning and leadership skills, with a track record of driving innovation and efficiency through AI and Analytics initiatives.
• Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels up to Exco.
• Strong communication and presentation skills, with the ability to articulate complex AI and Analytics concepts to non-technical audiences.
• Advanced degree in Computer Science, Data Science, Artificial Intelligence, or a related field is preferred but not essential.

Preferred Skills:

• Experience in developing and implementing AI strategies aligned with business objectives.
• Experience creating and presenting business cases to senior stakeholders, up to Exco level.
• Ability to build relationships with senior stakeholders, educating them in AI and Analytics, and promoting how Data and AI can drive value.
• Background in introducing LLMS/Gen AI to organizations with ROI-based outcomes.
• Knowledge of the latest AI and Analytics technologies and trends, focusing on operational efficiency.
• Strong problem-solving skills and strategic thinking.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by policies and employee-led networks that provide networking, advice, and support for our colleagues' diverse communities. We welcome applications from candidates of all backgrounds, including those with disabilities or long-term health conditions. Being a Disability Confident Leader, we ensure candidates who meet minimum job criteria are offered interviews if they opt in when applying.

If you need assistance or alternative application methods due to a disability or additional needs, please contact us at: [e-mail]