Head of Agent Performance

Mercedes-Benz Group AG; Milton Keynes; Hybrid; GBP 95,000 - 130,000; Full time

Benefits offered by this job

Flexible and hybrid working

Competitive salary and bonus scheme

Company-funded benefits bank

25 days annual leave

Mercedes-Benz colleague car scheme

Company pension

Wellbeing support and development hub

Job summary

Mercedes-Benz Group AG is seeking a Head of Agent Performance in Milton Keynes, overseeing a national sales agenda and the District Sales Manager team. The role requires leading a high-performing field-based sales network, driving strategic initiatives and ensuring strong governance and customer outcomes.

Travel is required as part of the role, with a focus on accountable leadership, commercial excellence and the delivery of ambitious market-share objectives through franchise partners.

Qualifications

• Strong commercial and strategic acumen driving growth and market share.
• Proven leadership of sales teams delivering results through others.
• Experienced in performance management and improving standards.
• Excellent stakeholder management and influencing across a range of groups.
• Confident communicator, translating complex data into actionable recommendations.
• Experienced change leader, driving transformation across a national network.
• Customer-focused, balancing growth with positive customer outcomes.
• Resilient, accountable leader with ownership mindset.

Responsibilities

• Lead, coach and develop a high-performing field sales team across the district network.
• Champion local strategic sales initiatives and ensure adoption across the Agent network.
• Ensure governance, regulatory compliance and strong customer outcomes in the sales operation.
• Present regional performance in senior leadership forums and influence strategy.
• Own development of the District Sales Manager team and ensure the right skills and behaviours.

Skills

Commercial acumen

Sales leadership

Performance management

Stakeholder management

Clear communication

Change leadership

Customer focus

Decisive leadership

Job description

Tasks

Head of Agent Performance

This role is based in Milton Keynes, with travel required as part of the role.

About Us

At Mercedes-Benz Cars, our passion lies not only in what we build and deliver, but in the people who bring it to life. We’re enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences.

Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it.

How you'll play your part

As Head of Agent Performance, you will set the direction for the field sales team, lead and develop a team of District Sales Managers, and ensure the delivery of ambitious national sales, market share and finance objectives delivered through our franchise partners.

We're looking for a commercially astute and inspiring leader who takes ownership, drives accountability and continually challenges the status quo to improve performance. You will bring experience in sales leadership and commercial performance management, alongside a strong understanding of automotive retail and leading high-performing field-based teams.

Working within a fast-paced environment, you will:

• Lead, coach and develop a high-performing field sales team, creating a culture of accountability, continuous improvement and commercial excellence.
• Champion execution of local strategic sales initiatives, ensuring consistent adoption of business priorities, campaigns and operational changes across the Agent network.
• Ensure regulatory compliance, governance standards and customer outcomes are embedded throughout the sales operation, working closely with Governance & Oversight teams.
• Represent franchise partner sales performance within senior leadership forums, providing clear recommendations and influencing business strategy.
• Own the performance, capability and development of the District Sales Manager team, ensuring the right skills and behaviours are in place to deliver current and future business objectives.

What you'll bring

The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we'd love to hear from you.

• Strong commercial and strategic acumen, turning insight into growth, market share and performance.
• Proven sales leadership experience, building high-performing teams and delivering results through others.
• Strong performance manager, creating accountability, driving improvement and raising standards.
• Excellent stakeholder management and influencing skills, with the credibility to build trusted relationships with a range of stakeholders.
• Confident communicator, translating complex information into clear commercial recommendations.
• Experienced change leader, driving transformation and adoption across a national network.
• Customer and commercially focused, balancing customer experience with sustainable growth.
• Resilient and accountable leader, confident making decisions and taking ownership.

At Mercedes-Benz you are required to maintain ethical standards in accordance with our policies. You must also adhere to the company’s compliance guidelines and policies including anti-bribery and all relevant competition law.

What's in it for you

Alongside a rewarding career, we offer a competitive range of benefits to support your wellbeing, lifestyle, development and future ambitions.

• Flexible and hybrid working – Hybrid working for office-based roles, helping you balance your time between home and the office and the option to request flexible working arrangements.
• Reward and benefits – Competitive salary, bonus scheme and a company-funded benefits bank that allows you to choose between a range of benefits to suit your lifestyle, including options such as private medical insurance, dental insurance, income protection, a health cash plan, annual leave purchase, medical screening, discounted gym membership and more.
• Time to recharge – 25 days annual leave, increasing with length of service.
• Mercedes-Benz perks – The opportunity to drive a Mercedes-Benz through one of our colleague car schemes.
• Planning for the future – A company pension to help build financial security for today and tomorrow.
• Wellbeing support – Access to 24/7 Employee Assistance Programme, Peppy, Mental Health First Aiders, Menopause Support and a Virtual GP Service.
• Development opportunities - Take charge of your growth with access to our Development Hub, offering learning tools, virtual and in-person training, leadership programmes, and resources to support your career development.

Need adjustments during the recruitment process?

We want every candidate to feel supported throughout our recruitment process. If there is anything we can do to help you participate fully and comfortably, please let us know. We're committed to creating an accessible experience and will work with you to provide any support or adjustments you may need.

Right to work

Due to UK legislation, we can only accept applications from candidates who have the right to work in the UK.

Managing your data

We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as [e-mail] for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address: HPC W079 70546 Stuttgart, [e-mail].