Head of Active Trader Program New London, England, United Kingdom

ThinkMarkets Group; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the financial sector is seeking a Head of Active Trader Program to manage a high-value client initiative. The successful candidate will oversee program design and execution, driving engagement through bespoke benefits and personalized service. This strategic role offers an opportunity to influence client satisfaction and business growth on a global scale.

Benefits

Bespoke benefit structure

Loyalty rewards

Events for elite traders

Qualifications

• 5+ years of experience in managing loyalty, rewards, or VIP client programs.
• Strong leadership experience managing international teams.
• Excellent communication skills, especially with premium clients.

Responsibilities

• Own the global strategy and execution of the Active Trader Program.
• Design and implement tiered benefits and loyalty structures.
• Monitor and analyze program performance through KPIs and metrics.

Skills

Leadership

Analytical Skills

Client Satisfaction

Strategic Thinking

Data-Driven Mindset

Communication Skills

Education

Bachelor’s or Master’s degree in Business, Finance, or related field

Tools

CRM systems (Salesforce preferred)

Loyalty platforms

Program automation tools

Job description

ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. This is a strategic and operational leadership role managing cross-functional teams globally.

Responsibilities

• Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
• Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
• Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
• Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
• Ensure all program benefits and activities comply with regional regulatory requirements.
• Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics - regularly reporting insights and opportunities to Management.
• Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
• Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
• Build and maintain strong relationships with ThinkMarkets’ top-tier traders, offering personalized and responsive service solutions.
• Lead the global roadmap and technology development supporting the program’s CRM, automation, and reward tracking systems.

Requirements

• Bachelor’s or Master’s degree in Business, Finance, or related field.
• 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
• Strong leadership skills and experience managing international teams and stakeholders.
• Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
• Deep understanding of client behaviour and needs of active traders.
• Data-driven mindset with excellent analytical and reporting skills.
• Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
• Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
• Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf